Hampton Comcast Service Survey

A subcommittee of the Hampton Cable Committee is reviewing the contractual agreement between Comcast and the Town of Hampton. As part of the renewal process to operate, public comment is requested pertaining to Comcast’s compliance with the terms of the existing franchise, applicable law, and quality of the service (signal quality and response to customer complaints). Additionally, areas for comment include Comcast management and technical expertise, financial capability, and legal ability a cable system.

We would appreciate your opinions on how this arrangement is serving the subscribers in Hampton so we may begin to understand the reasons why some are not subscribers, learn what can be done to satisfy more households, and gain an understanding of the perceived future services desired from a provider such as Comcast.

 

This survey should take no more than 10 minutes. All results shall be kept anoymous unless you choose to include your name within the comments section. The survey will be available between January 30, 2019 and February 27, 2019.

Rockingham Planning Commission Poll:
Do you have cable TV or plan to subscribe in the next 6 months?
Yes - Comcast/Xfinity
Yes - But NOT Comcast/Xfinity
No
Click to view results
Rockingham Planning Commission Poll:
If you do not subscribe to Comcast/Xfinity - Please check all the reasons why:
Not Applicable - I subscribe to Comcast/Xfinity.
Have a satellite dish
Do not have a television
Do not have cable TV
Poor service
Cost
Stream shows online
Comcast/Xfinity is not available in my neighborhood
Select a response
Rockingham Planning Commission Poll:
Do you have internet service?
Yes, Comcast/Xfinitity.
Yes, other provider
No
Click to view results
Rockingham Planning Commission Poll:
Please list any services besides Comcast/Xfinity that you subscribe to view tv, films, sports, etc.
Rockingham Planning Commission Poll:
How often do you watch the following?
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Rockingham Planning Commission Poll:
Have you noticed any change in quality of the Channel 22 (Hampton Government and Public Information Channel)? If yes, please tell us what you think.
Rockingham Planning Commission Poll:
Would you be in favor of having a "summer only" Comcast/Xfinity subscription? Check all that apply.
No
Yes - If the price was the SAME per month as year-round service but the overall cost was less than year-round service.
Yes - If the price was MORE per month than year round service, but overall cost was less than year-round service.
Click to view results
Rockingham Planning Commission Poll:
If a "summer only" subscription to Comcast/Xfinity was available, what time frame should the subscription cover? Example: June 1 to September 30.
Rockingham Planning Commission Poll:
How would you rate Comcast/Xfinity service on the following?
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Rockingham Planning Commission Poll:
I understand what channels are provided in each level of service offered and in the level of service I am paying for.
Yes
No
Click to view results
Rockingham Planning Commission Poll:
Tell us how you would like to be able to select the channels you watch.
Rockingham Planning Commission Poll:
Please provide any recommendations you have for ways Comcast/Xfinity can improve their customer service, complaints resolution or programming.
Rockingham Planning Commission Poll:
Would you be in favor of there being a senior discount for cable service for seniors?
Rockingham Planning Commission Poll:
Would you still be in favor of the above if there was a small additional charge ($1.00 to $2.00) on your monthly bill $1 or $2.00?
Rockingham Planning Commission Poll:
Please tell us of any experience with a complaint you have had with Comcast/Xfinity within the past year and whether they handled it according to the above.
Rockingham Planning Commission Poll:
Are you the primary decision maker in your household regarding cable TV /internet services?
Yes
No
Click to view results
Rockingham Planning Commission Poll:
What other programming options would you like to see on either Channel 22 or Channel 13?
Closed for Comments
Rockingham Planning Commission Poll:
Would you be in favor of the cable committee establishing criteria fora public access type of broadcasting, and if so what kinds of original content programming would you like to see added to Channel 22?
Closed for Comments
Rockingham Planning Commission Poll:
Regarding Comcast/Xfinity as a provider that charges you for their service, how would you rate the following on the satisfaction scale from the worst to excellent:
Closed for Comments