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Hampton Comcast Service Survey

Hampton Comcast Service Survey

A subcommittee of the Hampton Cable Committee is reviewing the contractual agreement between Comcast and the Town of Hampton. As part of the renewal process to operate, public comment is requested pertaining to Comcast’s compliance with the terms of the existing franchise, applicable law, and quality of the service (signal quality and response to customer complaints). Additionally, areas for comment include Comcast management and technical expertise, financial capability, and legal ability a cable system.

We would appreciate your opinions on how this arrangement is serving the subscribers in Hampton so we may begin to understand the reasons why some are not subscribers, learn what can be done to satisfy more households, and gain an understanding of the perceived future services desired from a provider such as Comcast.

 

This survey should take no more than 10 minutes. All results shall be kept anoymous unless you choose to include your name within the comments section. The survey will be available between January 30, 2019 and February 27, 2019.

Do you have cable TV or plan to subscribe in the next 6 months?
Yes - Comcast/Xfinity
87%
No
11%
Yes - But NOT Comcast/Xfinity
2%
Closed to responses | 500 Responses
If you do not subscribe to Comcast/Xfinity - Please check all the reasons why:
Not Applicable - I subscribe to Comcast/Xfinity.
Do not have cable TV
Cost
Do not have a television
Poor service
Comcast/Xfinity is not available in my neighborhood
Have a satellite dish
Stream shows online
Closed to responses
Do you have internet service?
Yes, Comcast/Xfinitity.
92%
Yes, other provider
7%
No
2%
Closed to responses | 443 Responses
Please list any services besides Comcast/Xfinity that you subscribe to view tv, films, sports, etc.
Closed for Comments
How often do you watch the following?
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Have you noticed any change in quality of the Channel 22 (Hampton Government and Public Information Channel)? If yes, please tell us what you think.
Closed for Comments
Would you be in favor of having a "summer only" Comcast/Xfinity subscription? Check all that apply.
No
77%
Yes - If the price was the SAME per month as year-round service but the overall cost was less than year-round service.
19%
Yes - If the price was MORE per month than year round service, but overall cost was less than year-round service.
5%
Closed to responses | 176 Responses
If a "summer only" subscription to Comcast/Xfinity was available, what time frame should the subscription cover? Example: June 1 to September 30.
Closed for Comments
How would you rate Comcast/Xfinity service on the following?
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I understand what channels are provided in each level of service offered and in the level of service I am paying for.
Yes
68%
No
32%
Closed to responses | 353 Responses
Tell us how you would like to be able to select the channels you watch.
Closed for Comments
Please provide any recommendations you have for ways Comcast/Xfinity can improve their customer service, complaints resolution or programming.
Closed for Comments
Would you be in favor of there being a senior discount for cable service for seniors?
Closed to responses
Would you still be in favor of the above if there was a small additional charge ($1.00 to $2.00) on your monthly bill $1 or $2.00?
Closed to responses
Please tell us of any experience with a complaint you have had with Comcast/Xfinity within the past year and whether they handled it according to the above.
Closed for Comments
Are you the primary decision maker in your household regarding cable TV /internet services?
Yes
95%
No
5%
Closed to responses | 385 Responses