Hampton Comcast Service Survey

A subcommittee of the Hampton Cable Committee is reviewing the contractual agreement between Comcast and the Town of Hampton. As part of the renewal process to operate, public comment is requested pertaining to Comcast’s compliance with the terms of the existing franchise, applicable law, and quality of the service (signal quality and response to customer complaints). Additionally, areas for comment include Comcast management and technical expertise, financial capability, and legal ability a cable system.

We would appreciate your opinions on how this arrangement is serving the subscribers in Hampton so we may begin to understand the reasons why some are not subscribers, learn what can be done to satisfy more households, and gain an understanding of the perceived future services desired from a provider such as Comcast.

This survey should take no more than 10 minutes. All results shall be kept anoymous unless you choose to include your name within the comments section. The survey will be available between January 30, 2019 and February 27, 2019.

Do you have cable TV or plan to subscribe in the next 6 months?

Yes - Comcast/Xfinity

87%

11%

Yes - But NOT Comcast/Xfinity

Closed to responses | 500 Responses

If you do not subscribe to Comcast/Xfinity - Please check all the reasons why:

Not Applicable - I subscribe to Comcast/Xfinity.

Do not have cable TV

Cost

Do not have a television

Poor service

Comcast/Xfinity is not available in my neighborhood

Have a satellite dish

Stream shows online

Closed to responses

Do you have internet service?

Yes, Comcast/Xfinitity.

92%

Yes, other provider

Closed to responses | 443 Responses

Please list any services besides Comcast/Xfinity that you subscribe to view tv, films, sports, etc.

Closed for Comments

How often do you watch the following?

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Have you noticed any change in quality of the Channel 22 (Hampton Government and Public Information Channel)? If yes, please tell us what you think.

Closed for Comments

Would you be in favor of having a "summer only" Comcast/Xfinity subscription? Check all that apply.

77%

Yes - If the price was the SAME per month as year-round service but the overall cost was less than year-round service.

19%

Yes - If the price was MORE per month than year round service, but overall cost was less than year-round service.

Closed to responses | 176 Responses

If a "summer only" subscription to Comcast/Xfinity was available, what time frame should the subscription cover? Example: June 1 to September 30.

Closed for Comments

How would you rate Comcast/Xfinity service on the following?

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I understand what channels are provided in each level of service offered and in the level of service I am paying for.

Yes

68%

32%

Closed to responses | 353 Responses

Tell us how you would like to be able to select the channels you watch.

Closed for Comments

Please provide any recommendations you have for ways Comcast/Xfinity can improve their customer service, complaints resolution or programming.

Closed for Comments

Would you be in favor of there being a senior discount for cable service for seniors?

Closed to responses

Would you still be in favor of the above if there was a small additional charge ($1.00 to $2.00) on your monthly bill $1 or $2.00?

Closed to responses

Please tell us of any experience with a complaint you have had with Comcast/Xfinity within the past year and whether they handled it according to the above.

Closed for Comments

Are you the primary decision maker in your household regarding cable TV /internet services?

Yes

95%

Closed to responses | 385 Responses

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Hampton Comcast Service Survey

Hampton Comcast Service Survey

Question title

Do you have cable TV or plan to subscribe in the next 6 months?

Question title

If you do not subscribe to Comcast/Xfinity - Please check all the reasons why:

Question title

Do you have internet service?

Question title

Please list any services besides Comcast/Xfinity that you subscribe to view tv, films, sports, etc.

Question title

How often do you watch the following?

Question title

Have you noticed any change in quality of the Channel 22 (Hampton Government and Public Information Channel)? If yes, please tell us what you think.

Question title

Would you be in favor of having a "summer only" Comcast/Xfinity subscription? Check all that apply.

Question title

If a "summer only" subscription to Comcast/Xfinity was available, what time frame should the subscription cover? Example: June 1 to September 30.

Question title

How would you rate Comcast/Xfinity service on the following?

Question title

I understand what channels are provided in each level of service offered and in the level of service I am paying for.

Question title

Tell us how you would like to be able to select the channels you watch.

Question title

Please provide any recommendations you have for ways Comcast/Xfinity can improve their customer service, complaints resolution or programming.

Question title

Would you be in favor of there being a senior discount for cable service for seniors?

Question title

Would you still be in favor of the above if there was a small additional charge ($1.00 to $2.00) on your monthly bill $1 or $2.00?

Question title

Please tell us of any experience with a complaint you have had with Comcast/Xfinity within the past year and whether they handled it according to the above.

Question title

Are you the primary decision maker in your household regarding cable TV /internet services?