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Our first recommendation is to connect customers to Washington 211 as a potential resource for a variety of services. Washington 211 is a network of call centers that offers health and human services information and referrals to anyone who dials 2-1-1.

What do you think about this recommendation?

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Please describe any suggestions you may have about implementing this recommendation.

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Our second recommendation is to offer payment plans that allow wastewater customers to make smaller, more frequent payments.

What do you think about this recommendation?

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Please describe any suggestions you may have about implementing this recommendation.

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Our third recommendation is to allow payment deferral through property liens that allow eligible low-income customers enrolled in the State's property tax exemption program for seniors and persons with disability to delay paying the balanced owed on the capacity charge until they sell the property. What do you think about this recommendation?

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Please describe any suggestions you may have about implementing this recommendation.

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Our fourth recommendation is to expand the qualifications for the types of new income-restricted, affordable housing that qualify for a reduced capacity charge. What do you think about this recommendation?

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Please describe any suggestions you may have about implementing this recommendation.

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Do you have any questions, comments or concerns about the project or report?

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