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Metro is working to make transit more affordable for those with the lowest incomes, specifically for customers who can’t afford ORCA LIFT. In 2019, Metro is developing an income-based fare program to make transit more affordable and accessible for people with zero to very low incomes (0-138% of the federal poverty level). 

Metro would like to hear from customers that would be potentially eligible for this program to learn more about their mobility and affordability needs when it comes to transit. Feedback from this survey will inform key decisions such as what the level of discount should be for the fare and the most convenient ways for people to get the product. The survey will close on June 10. 

Please fill out the survey and income eligibility questions on the second page. 

For more information about the income-based fares program, please visit our website here or contact Cindy Chen at [email protected] or 206-263-8952.

Do you currently ride transit? What kind of transit do you use? Select all that apply.
King County Metro bus
95%
Sound Transit light rail
65%
Sound Transit Express buses
35%
Washington State Ferries
30%
King County Water Taxi
12%
Community Transit
11%
Pierce Transit
5%
Other transit agency or service - please specify below
3%
Everett Transit
3%
Kitsap Transit
2%
I do not use public transit
2%
Metro Access paratransit
2%
Closed to responses | 1,215 Responses
How often do you currently take Metro buses?
Multiple times per day (for example, a round trip)
54%
3 to 6 days a week
17%
1 to 2 days a week
13%
Once per month
7%
Less than once per month
6%
Once a day (one way)
1%
Closed to responses | 1,232 Responses
Now, thinking about all your travel around King County, which of these statements most apply to you?
I use a Metro bus for most of my transportation needs
39%
I use a Metro bus for some of my transportation needs
30%
I use a Metro bus for all of my transportation needs
18%
I use a Metro bus for very little of my transportation needs
10%
I use a Metro bus for none of my transportation needs
2%
Closed to responses | 1,218 Responses
When you ride Metro, how much do you pay?
Full fare $2.75
50%
Regional Reduced Fare Permit (available to 65+ and disabled) $1.00
22%
Other, please specify below
17%
ORCA LIFT fare $1.50
12%
Paper ticket
1%
Youth fare $1.50
1%
Access $1.75
1%
Closed to responses | 1,150 Responses
In the last year, did the cost of the fare prevent you from riding Metro?
No. The cost did not prevent me from riding a Metro bus
67%
Sometimes the cost prevented me from riding a Metro bus
23%
Yes, the cost often prevented me from riding a Metro bus
9%
Yes, the cost has always prevented me from riding a Metro bus
2%
Closed to responses | 1,146 Responses
Did you pay your fare with...
ORCA card
82%
Cash
23%
Other, please specify below
5%
Paper ticket
4%
Did not pay
3%
Mobile ticket or on my phone
1%
Closed to responses | 1,095 Responses
In the last year, did you receive a warning, violation or citation for fare evasion on Metro or Sound Transit?
No
92%
Yes
8%
Closed to responses | 1,134 Responses
If you received a warning or citation, which one was it?
Neither
86%
Warning
12%
Citation
1%
Both
1%
Closed to responses | 741 Responses
How affordable are the current Metro bus fares for you?
It's affordable
30%
Somewhat not affordable
23%
Very affordable
22%
Somewhat affordable
16%
Not at all affordable
9%
Closed to responses | 1,130 Responses
Which of the following Metro reduced fare programs are you aware of? (Select all that apply and share information about each option if customer does not know about them from handout below.)
Senior/disabled fare (Regional Reduced Fare Permit for those 65+ or have a disability or Medicare. Valid on all regional transit systems in the Puget Sound.)
78%
ORCA LIFT (reduced fare for those at 200% or below the federal poverty line based on income. Price is $1.50 per trip, valid on regional transit systems in the Puget Sound.) Program link.
68%
Youth fare (ORCA youth card for 18 and under)
61%
Free paper tickets from social service/community organizations
33%
Closed to responses | 981 Responses

Current fares

Transit rider population

Eligibility

Usage

Full fare:

$2.75/ride, $8/day, $99/mo

 Adults

Anyone

Regional (fares vary); pay with ORCA or cash

Free to rider – paper tickets

(agencies pay 10%,
Metro pays 90%)

Clients of human service agencies w/transit tickets

Income qualified – very low income/homeless

Metro, Sound Transit

Reduced:

$1.50/ride, $4/day, $54/mo

 

ORCA LIFT link

ORCA LIFT-eligible

Income <200% FPL

Metro, Sound Transit, Kitsap Transit, Seattle Streetcar (discount varies)

Youth

Age qualified 6-18

Regional (discount varies)

Reduced:

$1.00/ride, $4/day, $36/mo

RRFP link

RRFP Senior

Age qualified 65 and over

Regional (discount varies)

RRFP Disabled

Proof of disability

Regional (discount varies)

Access transit:

$1.75/ride, $63/mo

Access link

Youth/Adult

American Disability Act qualified

Metro paratransit

Free

Children

Age qualified 5 and under

Regional

 
About how much money do you as an individual spend riding public transit (the bus or the train) each month?
$10-$20
33%
$21-$40
19%
$41-$60
16%
$81-$100
14%
More than $100
11%
$61-$80
7%
Closed to responses | 991 Responses
About how much money do you as an individual spend on other transportation costs such as parking, gas, insurance, taxis, etc. each month?
More than $100
28%
Less than $10
24%
$21-$40
11%
$41-$60
11%
$81-$100
10%
$61-$80
10%
$10-$20
7%
Closed to responses | 1,009 Responses
What is the maximum amount you as an individual can pay for a monthly pass (unlimited rides on the bus/train)?
$54 (Current ORCA LIFT monthly pass for unlimited rides)
35%
Other - specify below
15%
$25
12%
$35
11%
I can’t afford any of these options.
8%
$45
7%
$15
6%
$10
6%
Closed to responses | 976 Responses
Metro offers different ways to buy bus tickets or passes. Which would you use? Select all that apply and specify below if necessary.
A ticket vending machine at a light rail station
56%
A mobile product on a smartphone
53%
At a grocery store or shop like Safeway or 7-11
51%
A community center or library
35%
The office of a community or service organization
18%
Metro office (201 S. Jackson St., Seattle, WA 98104) in downtown Seattle
17%
Other - specify below
13%
Closed to responses | 925 Responses
When it comes to public transit, what is most important to you? Rank your top three by dragging them to the top.
Closed to responses | 534 Responses
What is one thing that Metro can do to help improve your access to public transit?
Closed for Comments
What is the easiest way for you to get information about new Metro programs that could reduce your fare? Select all that apply.
Online
80%
TV/radio
23%
Social service agencies
20%
Community organizations/culturally-based organizations
19%
Community newspapers (especially in my language)
14%
Friend or family
14%
Other - specify below
10%
School
9%
Shelter/day centers
9%
Place of worship (mosque, temple, church, etc)
5%
Closed to responses | 862 Responses
Is there anything else that you want to tell us?
Closed for Comments

Please continue to the next page to answer a few questions about your income eligibility. We will be primarily looking at the responses for those whose incomes are within the 0-138% federal poverty level.