Metro is working to make transit more affordable for those with the lowest incomes, specifically for customers who can’t afford ORCA LIFT. In 2019, Metro is developing an income-based fare program to make transit more affordable and accessible for people with zero to very low incomes (0-138% of the federal poverty level). 

Metro would like to hear from customers that would be potentially eligible for this program to learn more about their mobility and affordability needs when it comes to transit. Feedback from this survey will inform key decisions such as what the level of discount should be for the fare and the most convenient ways for people to get the product. The survey will close on June 10. 

Please fill out the survey and income eligibility questions on the second page. 

For more information about the income-based fares program, please visit our website here or contact Cindy Chen at [email protected] or 206-263-8952.

Do you currently ride transit? What kind of transit do you use? Select all that apply.
King County Metro bus
Sound Transit light rail
Sound Transit Express buses
King County Water Taxi
Metro Access paratransit
Washington State Ferries
Pierce Transit
Community Transit
Everett Transit
Kitsap Transit
Other transit agency or service - please specify below
I do not use public transit
Select a response
How often do you currently take Metro buses?
Multiple times per day (for example, a round trip)
Once a day (one way)
3 to 6 days a week
1 to 2 days a week
Once per month
Less than once per month
Click to view results
Now, thinking about all your travel around King County, which of these statements most apply to you?
I use a Metro bus for all of my transportation needs
I use a Metro bus for most of my transportation needs
I use a Metro bus for some of my transportation needs
I use a Metro bus for very little of my transportation needs
I use a Metro bus for none of my transportation needs
Click to view results
When you ride Metro, how much do you pay?
Full fare $2.75
ORCA LIFT fare $1.50
Youth fare $1.50
Access $1.75
Regional Reduced Fare Permit (available to 65+ and disabled) $1.00
Paper ticket
Other, please specify below
Click to view results
In the last year, did the cost of the fare prevent you from riding Metro?
No. The cost did not prevent me from riding a Metro bus
Sometimes the cost prevented me from riding a Metro bus
Yes, the cost often prevented me from riding a Metro bus
Yes, the cost has always prevented me from riding a Metro bus
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Did you pay your fare with...
ORCA card
Cash
Paper ticket
Mobile ticket or on my phone
Did not pay
Other, please specify below
Click to view results
In the last year, how often did the cost of the fare prevent you from riding Metro?
Never
Sometimes
Often
Always
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In the last year, did you receive a warning, violation or citation for fare evasion on Metro or Sound Transit?
Yes
No
Click to view results
If you received a warning or citation, which one was it?
Citation
Warning
Both
Neither
Click to view results
How affordable are the current Metro bus fares for you?
Not at all affordable
Somewhat not affordable
It's affordable
Somewhat affordable
Very affordable
Click to view results
Which of the following Metro reduced fare programs are you aware of? (Select all that apply and share information about each option if customer does not know about them from handout below.)
ORCA LIFT (reduced fare for those at 200% or below the federal poverty line based on income. Price is $1.50 per trip, valid on regional transit systems in the Puget Sound.) Program link.
Youth fare (ORCA youth card for 18 and under)
Senior/disabled fare (Regional Reduced Fare Permit for those 65+ or have a disability or Medicare. Valid on all regional transit systems in the Puget Sound.)
Free paper tickets from social service/community organizations
Click to view results

Current fares

Transit rider population

Eligibility

Usage

Full fare:

$2.75/ride, $8/day, $99/mo

 Adults

Anyone

Regional (fares vary); pay with ORCA or cash

Free to rider – paper tickets

(agencies pay 10%,
Metro pays 90%)

Clients of human service agencies w/transit tickets

Income qualified – very low income/homeless

Metro, Sound Transit

Reduced:

$1.50/ride, $4/day, $54/mo

 

ORCA LIFT link

ORCA LIFT-eligible

Income <200% FPL

Metro, Sound Transit, Kitsap Transit, Seattle Streetcar (discount varies)

Youth

Age qualified 6-18

Regional (discount varies)

Reduced:

$1.00/ride, $4/day, $36/mo

RRFP link

RRFP Senior

Age qualified 65 and over

Regional (discount varies)

RRFP Disabled

Proof of disability

Regional (discount varies)

Access transit:

$1.75/ride, $63/mo

Access link

Youth/Adult

American Disability Act qualified

Metro paratransit

Free

Children

Age qualified 5 and under

Regional

 
About how much money do you as an individual spend riding public transit (the bus or the train) each month?
$10-$20
$21-$40
$41-$60
$61-$80
$81-$100
More than $100
Click to view results
About how much money do you as an individual spend on other transportation costs such as parking, gas, insurance, taxis, etc. each month?
Less than $10
$10-$20
$21-$40
$41-$60
$61-$80
$81-$100
More than $100
Click to view results
What is the maximum amount you as an individual can pay for a monthly pass (unlimited rides on the bus/train)?
$54 (Current ORCA LIFT monthly pass for unlimited rides)
$45
$35
$25
$15
$10
I can’t afford any of these options.
Other - specify below
Click to view results
Metro offers different ways to buy bus tickets or passes. Which would you use? Select all that apply and specify below if necessary.
A community center or library
The office of a community or service organization
A ticket vending machine at a light rail station
Other - specify below
Metro office (201 S. Jackson St., Seattle, WA 98104) in downtown Seattle
At a grocery store or shop like Safeway or 7-11
A mobile product on a smartphone
Click to view results
When it comes to public transit, what is most important to you? Rank your top three by dragging them to the top.
What is one thing that Metro can do to help improve your access to public transit?
What is the easiest way for you to get information about new Metro programs that could reduce your fare? Select all that apply.
Place of worship (mosque, temple, church, etc)
Shelter/day centers
TV/radio
Community newspapers (especially in my language)
Friend or family
School
Online
Community organizations/culturally-based organizations
Other - specify below
Social service agencies
Click to view results
Is there anything else that you want to tell us?

Please continue to the next page to answer a few questions about your income eligibility. We will be primarily looking at the responses for those whose incomes are within the 0-138% federal poverty level.