Guemes Ferry Operations & Service Survey

How can we make your ferry experience better?

We're working with BERK Consulting & KPFF Consulting Engineers to study possible system improvements that address issues identified by the ferry community. Once we understand what you are most interested in, we will look at the operational and cost implications of the preferred options.

BERK and KPFF’s work will result in two packages of system improvement options (both prioritize maintaining two round-trips per hour).

Package 1: Service improvements that can be attained with minimum investment
Package 2: Additional service improvements that come at a higher cost

Future opportunities for feedback will be a November 7 public forum and a second online survey this fall. Once the study is complete, we will present the packages to the County Commissioners in January 2020.

About the survey

There are a total of 5 questions; ideally participants would respond to all of them. There are both multiple choice and ranking questions.

For the multiple choice questions, simply select your responses. You will be prompted to confirm your response if the question allows more than one answer. You will know your response has been submitted when you see "You responded" at the bottom of each question.

For the ranking questions, you are asked to prioritize options. Move your top priorities into the "YOUR TOP PRIORITY" box by clicking or dragging and dropping. Your selection will turn blue. Continue to rank as many options as you choose.

When you are finished with the survey, click "Complete" at the bottom of the page. If you've missed any required questions, you will receive a message indicating your survey is incomplete.

You can also share your thoughts & ideas; comments are anonymous and visible to all survey takers. Results will be revealed after the close of the survey. Thank you for taking time to submit your input.

* Where do you live? (Select one.)

Guemes Island (full-time)

52%

Guemes Island (part-time/seasonal)

26%

Outside Skagit County

13%

Anacortes

Mt. Vernon

Skagit County/Other

Burlington

Sedro-Woolley

Closed to responses | 537 Responses

* How do you primarily use the ferry? (Select one.)

Most of the time I am in a vehicle.

67%

Most of the time I walk on.

27%

Most of the time I ride my bicycle.

I don't ride the ferry very often.

Closed to responses | 531 Responses

The following options have been suggested by the ferry community. We will pursue those with sufficient public interest. Which options should we analyze further? (Select one or multiple.)

Eliminate midday (11:15 a.m. to 1:00 p.m.) service gap.

57%

Add later weekday evening runs.

41%

Offer online pre-sales for punch cards.

41%

Improve mobile point-of-sale system or barcode scanning technology.

40%

Eliminate evening service gaps.

36%

Add midnight runs on Friday and Saturday.

32%

Add a walk-up vending kiosk.

31%

Introduce a small vehicle (under 14') fare.

19%

Remove peak/nonpeak fare difference.

11%

Add a drive-up tollbooth.

Do not charge for walk-ons (but raise vehicle fares to cover revenue loss).

Reduce number of fare categories.

Closed to responses | 475 Responses

There are trade-offs among many criteria (for example, high levels of service often come with high costs). How should we prioritize among these criteria?

Instructions: Move your top priorities into the "YOUR TOP PRIORITY" box by clicking or dragging. Your selection will turn blue. Continue to rank as many options as you choose.

Closed to responses | 303 Responses

Please share other feedback, questions or concerns.

Closed for Comments

The ferry system has a limited budget every year. If you were prioritizing how to spend that budget, what would be your goals?

Instructions: Move your top priorities into the "YOUR TOP PRIORITY" box by clicking or dragging. Your selection will turn blue. Continue to rank as many options as you choose.

Closed to responses | 292 Responses

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Guemes Ferry Operations & Service Survey

Guemes Ferry Operations & Service Survey

How can we make your ferry experience better?

We're working with BERK Consulting & KPFF Consulting Engineers to study possible system improvements that address issues identified by the ferry community. Once we understand what you are most interested in, we will look at the operational and cost implications of the preferred options.

BERK and KPFF’s work will result in two packages of system improvement options (both prioritize maintaining two round-trips per hour).

Package 1: Service improvements that can be attained with minimum investment

Package 2: Additional service improvements that come at a higher cost

Future opportunities for feedback will be a November 7 public forum and a second online survey this fall. Once the study is complete, we will present the packages to the County Commissioners in January 2020.

About the survey

There are a total of 5 questions; ideally participants would respond to all of them. There are both multiple choice and ranking questions.

For the multiple choice questions, simply select your responses. You will be prompted to confirm your response if the question allows more than one answer. You will know your response has been submitted when you see "You responded" at the bottom of each question.

For the ranking questions, you are asked to prioritize options. Move your top priorities into the "YOUR TOP PRIORITY" box by clicking or dragging and dropping. Your selection will turn blue. Continue to rank as many options as you choose.

When you are finished with the survey, click "Complete" at the bottom of the page. If you've missed any required questions, you will receive a message indicating your survey is incomplete.

You can also share your thoughts & ideas; comments are anonymous and visible to all survey takers. Results will be revealed after the close of the survey. Thank you for taking time to submit your input.

Question title

* Where do you live? (Select one.)

Question title

* How do you primarily use the ferry? (Select one.)

Question title

The following options have been suggested by the ferry community. We will pursue those with sufficient public interest. Which options should we analyze further? (Select one or multiple.)

Question title

There are trade-offs among many criteria (for example, high levels of service often come with high costs). How should we prioritize among these criteria?

Question title

Please share other feedback, questions or concerns.

Question title

The ferry system has a limited budget every year. If you were prioritizing how to spend that budget, what would be your goals?