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* Q1: In the last 12 months, have you interacted with / contacted the Town of Apex for a customer service issue? This could include a concern you needed resolved or a question you had (missed trash collection, utility question, etc.).

Yes
No
I'm not sure
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PAUSE: If you selected 'No' to the previous question, scroll up and click the 'Step 2' button above

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Q2: How many times in the last 12 months have you contacted the Town of Apex customer service?

Once
2 to 5 times
6 to 10 times
More than 10 times
I'm not sure
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Q3: How did you contact the Town of Apex customer service? (Please select all that apply)

In person at a town facility
In person at another location
Phone
Email to town employee
Email to member of Town Council
Online Form
Website Chat
Comment / question on a town social media post
Direct Message through Social Media (Facebook, Instagram, Nextdoor, Twitter)
I didn't contact the town, they contacted me
Other
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Q4: What was the purpose or topic for your interaction / contact with customer service? (Please check all that apply)

Building Permit or Inspection
Garbage / Recycling Concern
Yard Waste Concern
Request for information
Share my opinion on a topic of concern
Sign or Event Permit
Utility Concern (water / sewer / electric)
I'm not sure
Other
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Q5: How often are your issues resolved to your satisfaction, after connecting with a town employee?

Always
Often
Sometimes
Rarely
Never
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Q6: How would you rate the overall effort you had to make to reach the appropriate town employee?

Very easy
Easy
Neither easy nor difficult
Difficult
Very difficult
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Q7: If you rated the question above as 'Difficult' or 'Very Difficult', please tell us why you rated it this way.

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Q8: How would you rate the overall effort you had to make to receive a resolution for your concern?

Very easy
Easy
Neither easy nor difficult
Difficult
Very difficult
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Q9: If you rated the question above as 'Difficult' or 'Very Difficult', please tell us why you rated it this way.

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Q10: How would you rate the following based on your most recent interaction with the Town of Apex staff?

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Q11: What did you enjoy most about your experience with the town?

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Q12: What did you enjoy least about your experience with the town?

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Q13: What, if anything, could have been done to improve your experience?

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