Prince William Sound Service Area Playbook

 Supporting the Communities of Whitter, Cordova, Valdez, Chenega Bay, and TatitlekDISCLAIMER: Playbooks are Living Documents; Level of Service may Change!Please subscribe below for...

North Lynn Canal Service Area Playbook

 Supporting the Communities of Haines and SkagwayDISCLAIMER: Playbooks are Living Documents; Level of Service may Change!Please subscribe below for updates.What is a Service Area Playbook?In...

Northern Inside Passage Service Area Playbook

 Supporting the Communities of Juneau, Tenakee Springs, Angoon, Gustavus, Hoonah, and PelicanDISCLAIMER: Playbooks are Living Documents; Level of Service may Change!Please subscribe...

Southern Inside Passage Service Area Playbook

 Supporting the Communities of Wrangell, Sitka, Petersburg, and KakeDISCLAIMER: Playbooks are Living Documents; Level of Service may Change!Please subscribe below for updates.  What...

Aleutian Chain Service Area Playbook

 Supporting the Communities of Chignik, Sand Point, King Cove, Cold Bay, False Pass, Akutan, and Dutch HarborDISCLAIMER: Playbooks are Living Documents; Level of Service may Change!Please...

Kodiak Island Service Area Playbook

 Supporting the Communities of Seldovia, Homer, Port Lions, Ouzinkie, and KodiakDISCLAIMER: Playbooks are Living Documents; Level of Service may Change!Please subscribe below for...

Metlakatla Service Area Playbook

 Supporting the Community of MetlakatlaDISCLAIMER: Playbooks are Living Documents; Level of Service may Change!Please subscribe below for updates. What is a Service Area Playbook?In...

Bellingham Service Area Playbook

 Supporting the Community of Bellingham DISCLAIMER: Playbooks are Living Documents; Level of Service may Change!Please subscribe below for updates. What is a Service...

Prince Rupert Service Area Playbook

 Supporting the Community of Prince RupertDISCLAIMER: Playbooks are Living Documents; Level of Service may Change!Please subscribe below for updatesWhat is a Service Area Playbook?In...

Frequently Asked Questions

Fares- All fares will follow a flat rate pricing structure, starting with the winter schedule. Once the system moves into the Recovery Phase and has the crew and vessels needed to offer reliable service, DOT&PF will return to normalized fares.

Policies- DOT&PF is establishing a formal policy for supporting alternative travel options during disruptions. This will include subsidizing alternative travel for those communities where ferry service is below what could be considered essential.

Communications- Efforts will be made to modernize communications both on and off the vessel. Real-time text message updates will be developed to communicate where vessels are, and ship Wi-Fi will be installed for crew first, then expanded to passengers.

Under healthy circumstances, the AMHS sailing schedule can afford to be static, projected into the future, and relied upon. However, now, while in Stabilization, external factors may reduce available mission-critical resources, such as staff, and result in schedule disruptions.

Moving forward, a minimum service schedule will be published for customers to book sailings on in advance. Throughout all phases, as crewing and vessel availability shift, the public will be updated on service impacts. Presently, service levels are a product of matching up the available crew, available vessels, and the docks that the vessel can sail to. As the system stabilizes and transitions to recovery, the outcome will be improved reliability and an expanded level of service.

To enhance transparency and communications, each community will be able to track service updates, program progress, and any changes to mitigation measures via a customized Service Area Playbook. Each playbook will identify the communities within a given service area, will detail important community events, and will show current gaps in service along with target service levels and the vessels compatible to serve those areas. Communities will be able to provide comments and feedback to DOT&PF via the Service Area Playbook platform.

Overall, the Service Area Playbooks will be designed as a tool for DOT&PF to plan with communities and make decisions about how best to deploy additional resources (crew and vessels) to improve the overall health of the system. Service Area Playbooks will be updated regularly as DOT&PF evaluates resources and system metrics to determine if service levels need to be altered given available resources.