Citizen Engagement Fueled by Technology: Ideas to Close the Feedback Loop
Citizen Engagement Fueled by Technology: Ideas to Close the Feedback Loop
In a world of overnight shipping and 24/7 support centers in the private sector, citizens expect a much higher level of customer service from their governments. How can we up our game with tight budgets and fewer people?
Elyse George will share how Sandy City is utilizing a digital feedback system to connect with residents – conducting annual resident satisfaction surveys, quick polls on timely subjects (ex. firework restrictions, city development, etc), patron satisfaction at the city amphitheater, recreation programs, etc – so elected officials and City staff can make data-driven decisions and close the feedback loop with residents, increasing public trust and connection.
Bratton Riley, Co-Founder of Citibot, will present how the Citibot integrated chatbot technology enables citizens to text message questions, report issues, and send requests to local government, and Citibot responds instantaneously. Through Citibot, local government can increase citizen engagement by 94% while being over 100% more efficient in processing service requests. Come learn how this new AI technology can be leveraged make local government more accessible and responsive to all citizens.