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Link On-Demand Pilot | Customer Satisfaction Survey

Your feedback and answers to this survey will help BATA improve the Link On-Demand service to meet our community's needs. Participants who complete the survey can enter to win one of three Zoom Cards (worth $33.75) by entering their contact information at the end. Thank you in advance for taking the time to complete this survey! 

Transloc Survey
* What is the general purpose of your use of the Link On-Demand service?

Select all that apply

Select a response
Transloc Survey
* Have you downloaded the TransLoc app to access the Link On-Demand service?
Yes
No
Don't know about it
Select a response
Transloc Survey
* Have you used the TransLoc app to book a Link On-Demand ride?
Yes
No
Select a response
Transloc Survey
* If you have not used the TransLoc app to book a Link On-Demand ride, why not?
Fare is too expensive
It is easier to book rides through the phone with BATA's Scheduling Department
My desired location isn't within the service zone
The service isn't running at the time of day I need it
I don't understand how the service works
Other
N/A
Select a response
Transloc Survey
* When you don't utilize public transit, how do you get around?

Select your primary mode

Personal vehicle
Ride with a friend
Uber/Lyft
Walk
Bike
Other
Click to view results
Transloc Survey
* How often do you use Link On-Demand?
Rarely (less than 1 day/week)
Occasionally (1-2 days/week)
Frequently (3-4 days/week)
Daily (5-7 days/week)
N/A
Select a response
Transloc Survey
* What hours of operation are the highest priority for your needs?
Weekday rush hours (6-9 am or 4-6 pm)
Weekday midday
Weekday evening/night
Weekends
Click to view results
Transloc Survey
* BATA aims to provide service within 30 minutes of a requested pick-up time (not including travel time). Choose the statement that best describes your experience:
The bus arrives on or before my requested pickup time
The bus arrives within 10-15 minutes of my requested pickup time
The bus arrives between 15-30 minutes of my requested pickup time
The bus arrives more than 30 minutes past my requested pickup time
Select a response
Transloc Survey
* Choose the Link On-Demand service benefit you like most:
Ability to request rides in real-time
Real-time bus tracking and pickup notifications
Multiple booking options (phone, web and mobile app)
Ability to request and modify rides without needing to call BATA Scheduling
No scheduling denials
Other
Click to view results
Transloc Survey
* Looking at the current Link On-Demand service zone map, are there additional areas you would like the service to reach?
BATA Link On-Demand Service Zone Map
No
Yes
Click to view results
Transloc Survey
Are there any changes you would like to see made to the Link On-Demand service?
Transloc Survey
* Did you know BATA is piloting a service called Link On-Demand NEMT+ that offers free non-emergency medical transportation rides to anyone to travel to a select list of medical partner locations?
Yes
No
Select a response
Transloc Survey
* Have you used BATA's Link On-Demand NEMT+ service?
Yes
No
Click to view results
Transloc Survey
Are there any changes you would like to see made to the Link On-Demand NEMT+ service? (Examples include additional medical partner locations)

Take another survey about Link On-Demand for the chance to receive one of twenty $100 Amazon Gift Cards! 

 

BATA is partnering with a research team at the University of California, Berkeley, to learn more about your transportation choices and use of Link On-Demand.
 
Your response will help the UC Berkeley research team suggest strategies for BATA and other agencies across the country to continue improving their on-demand services to meet their communities' needs. The survey should take about 15 to 20 minutes to complete.
 
Click here to participate in the survey.
 
Gift card winners will be notified in June 2021. As the odds of winning depend on the number of people who take the survey, we cannot predict the likelihood of winning.