Website experience survey

Help us make a better Menlo Park website

We are in the process of building and testing plans for a better City of Menlo Park website. Please answer these few short questions to help make a website that works for everyone! This survey takes about 6 - 8 minutes to complete, and your answers will help us do a better job. Thank you for participating.

(required) 1. Do you live or work in Menlo Park?

Live

Work

Neither

Closed to responses

How do you currently use the website?

(required) 2. Over the last 12 months, about how frequently did you visit the City of Menlo Park website?

Not at all over the last 12 months

Just once

A few times throughout the year

Monthly

A few times a month

Once a week or more

Daily

Closed to responses

(required) 3. What tasks do you recall trying to complete on the City of Menlo Park website? (Select as many as you can remember)

Apply for a job

Apply for a permit

Apply for something else

Pay for something (parking ticket, etc.)

Request a service (maintenance, trees, etc.)

Research or search records for something (property records, tax records, etc.)

Learn about a program or service

Find something (park, playground, etc.)

Other

Closed to responses

(required) 4. Please tell us whether you Agree or Disagree with each of the following statements regarding the city website.

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How can we improve the website?

5. What would make the city website more useful for you? (please be as specific as possible)

Closed for Comments

(required) 6. In your perfect world, how would you prefer to do business with the city? Please rank each option by dragging your first choice up and reordering the choices as needed.

Closed to responses

(required) 7. Over the last 12 months, about how frequently did you call the city on the phone to learn something or do business?

Not at all over the last 12 months

Just once

A few times throughout the year

Monthly

A few times a month

Once a week or more

Daily

Closed to responses

(required) 8. Over the last 12 months, about how frequently did you visit city offices in order to learn something or do business?

Not at all over the last 12 months

Just once

A few times throughout the year

Monthly

A few times a month

Once a week or more

Daily

Closed to responses

(required) 9. For your most recent need or transaction, how many interactions (calls or visits) did it take to complete the task?

Closed to responses

(required) 10. How would you grade the city website (overall)?

Closed to responses

(required) 11. Why does the city website deserve that grade (what makes you choose that grade)?

Closed for Comments

(required) 12. How would you grade the city's customer service?

Closed to responses

(required) 13. Why does the city's customer service deserve that grade (what makes you choose that grade)?

Closed for Comments

Serving everyone in Menlo Park

We want to make sure we are serving everyone in Menlo Park, so we have a few questions about you...

14. We want to make sure that the website's design reflects the spirit of Menlo Park and our part of California. What words would you use to describe Menlo Park to someone who has never been here?

Closed for Comments

(required) 15. What neighborhood or area do you live in?

Closed to responses

(required) 16. What is your age?

Up to 17 years

18-29 years

30-54 years

55-64 years

65 years or older

Closed to responses

(required) 17. What language do you speak most often at home?

Closed to responses

(required) 18. What best describes you? (please check all that apply)

American Indian or Alaska Native

Asian

Black/African American

Hispanic/Latinx

Native Hawaiian or Pacific Islander

White

Other

Closed to responses

(required) 19. Are you a government employee?

Yes

Closed to responses

Contact Information

20. (OPTIONAL) User feedback is essential for our website improvement project. Thank you for helping us. Would you be open to future outreach or updates as the project moves forward? If so, please provide your contact information.

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Website experience survey

Website experience survey

* (required) 1. Do you live or work in Menlo Park?

How do you currently use the website?

* (required) 2. Over the last 12 months, about how frequently did you visit the City of Menlo Park website?

* (required) 3. What tasks do you recall trying to complete on the City of Menlo Park website? (Select as many as you can remember)

* (required) 4. Please tell us whether you Agree or Disagree with each of the following statements regarding the city website.

How can we improve the website?

5. What would make the city website more useful for you? (please be as specific as possible)

* (required) 6. In your perfect world, how would you prefer to do business with the city? Please rank each option by dragging your first choice up and reordering the choices as needed.

* (required) 7. Over the last 12 months, about how frequently did you call the city on the phone to learn something or do business?

* (required) 8. Over the last 12 months, about how frequently did you visit city offices in order to learn something or do business?

* (required) 9. For your most recent need or transaction, how many interactions (calls or visits) did it take to complete the task?

* (required) 10. How would you grade the city website (overall)?

* (required) 11. Why does the city website deserve that grade (what makes you choose that grade)?

* (required) 12. How would you grade the city's customer service?

* (required) 13. Why does the city's customer service deserve that grade (what makes you choose that grade)?

Serving everyone in Menlo Park

14. We want to make sure that the website's design reflects the spirit of Menlo Park and our part of California. What words would you use to describe Menlo Park to someone who has never been here?

* (required) 15. What neighborhood or area do you live in?

* (required) 16. What is your age?

* (required) 17. What language do you speak most often at home?

* (required) 18. What best describes you? (please check all that apply)

* (required) 19. Are you a government employee?

20. (OPTIONAL) User feedback is essential for our website improvement project. Thank you for helping us. Would you be open to future outreach or updates as the project moves forward? If so, please provide your contact information.

(required) 1. Do you live or work in Menlo Park?

(required) 2. Over the last 12 months, about how frequently did you visit the City of Menlo Park website?

(required) 3. What tasks do you recall trying to complete on the City of Menlo Park website? (Select as many as you can remember)

(required) 4. Please tell us whether you Agree or Disagree with each of the following statements regarding the city website.

(required) 6. In your perfect world, how would you prefer to do business with the city? Please rank each option by dragging your first choice up and reordering the choices as needed.

(required) 7. Over the last 12 months, about how frequently did you call the city on the phone to learn something or do business?

(required) 8. Over the last 12 months, about how frequently did you visit city offices in order to learn something or do business?

(required) 9. For your most recent need or transaction, how many interactions (calls or visits) did it take to complete the task?

(required) 10. How would you grade the city website (overall)?

(required) 11. Why does the city website deserve that grade (what makes you choose that grade)?

(required) 12. How would you grade the city's customer service?

(required) 13. Why does the city's customer service deserve that grade (what makes you choose that grade)?

(required) 15. What neighborhood or area do you live in?

(required) 16. What is your age?

(required) 17. What language do you speak most often at home?

(required) 18. What best describes you? (please check all that apply)

(required) 19. Are you a government employee?