We are in the process of building and testing plans for a better City of Menlo Park website. Please answer these few short questions to help make a website that works for everyone! This survey takes about 6 - 8 minutes to complete, and your answers will help us do a better job. Thank you for participating.

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* 1. Do you live or work in Menlo Park?

Live
Work
Neither
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How do you currently use the website?

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* 2. Over the last 12 months, about how frequently did you visit the City of Menlo Park website?

Not at all over the last 12 months
Just once
A few times throughout the year
Monthly
A few times a month
Once a week or more
Daily
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* 3. What tasks do you recall trying to complete on the City of Menlo Park website? (Select as many as you can remember)

Apply for a job
Apply for a permit
Apply for something else
Pay for something (parking ticket, etc.)
Request a service (maintenance, trees, etc.)
Research or search records for something (property records, tax records, etc.)
Learn about a program or service
Find something (park, playground, etc.)
Other
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* 4. Please tell us whether you Agree or Disagree with each of the following statements regarding the city website.

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How can we improve the website?

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5. What would make the city website more useful for you? (please be as specific as possible)

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* 6. In your perfect world, how would you prefer to do business with the city? Please rank each option by dragging your first choice up and reordering the choices as needed.

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* 7. Over the last 12 months, about how frequently did you call the city on the phone to learn something or do business?

Not at all over the last 12 months
Just once
A few times throughout the year
Monthly
A few times a month
Once a week or more
Daily
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* 8. Over the last 12 months, about how frequently did you visit city offices in order to learn something or do business?

Not at all over the last 12 months
Just once
A few times throughout the year
Monthly
A few times a month
Once a week or more
Daily
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* 9. For your most recent need or transaction, how many interactions (calls or visits) did it take to complete the task?

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* 10. How would you grade the city website (overall)?

A
B
C
D
F
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* 11. Why does the city website deserve that grade (what makes you choose that grade)?

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* 12. How would you grade the city's customer service?

A
B
C
D
F
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* 13. Why does the city's customer service deserve that grade (what makes you choose that grade)?

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Serving everyone in Menlo Park

We want to make sure we are serving everyone in Menlo Park, so we have a few questions about you...

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14. We want to make sure that the website's design reflects the spirit of Menlo Park and our part of California. What words would you use to describe Menlo Park to someone who has never been here?

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* 15. What neighborhood or area do you live in?

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* 16. What is your age?

Up to 17 years
18-29 years
30-54 years
55-64 years
65 years or older
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* 17. What language do you speak most often at home?

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* 18. What best describes you? (please check all that apply)

American Indian or Alaska Native
Asian
Black/African American
Hispanic/Latinx
Native Hawaiian or Pacific Islander
White
Other
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* 19. Are you a government employee?

No
Yes
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20. (OPTIONAL) User feedback is essential for our website improvement project. Thank you for helping us. Would you be open to future outreach or updates as the project moves forward? If so, please provide your contact information.