CapMetro Meetings for Potential Fare Programs

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Dear Community Members –

CapMetro wants to make our fares more equitable. We know that low-income customers — who depend on our services the most — tend to pay for their transit passes one trip at a time instead of taking advantage of the savings that come with a day or monthly pass.

To bring those savings to more of our customers, we are recommending two potential fare changes requiring board approval: fare capping and an additional discounted fare category.

Fare capping and Equifare would help protect affordability for low-income customers should CapMetro ever raise overall fare prices. We’ll accomplish this through an updated fare payment system built into a new CapMetro App and a physical smart card.

CapMetro is now starting community engagement and education efforts on these programs, which will go to the board for review as early as May. Below are meeting dates, both virtual and in-person, as well as short descriptions for each program and the Title VI Analysis required.

We hope that you can join us for this initial phase of community engagement. Please visit our Fare Programs webpage for future engagement opportunities and meetings or email [email protected] for any questions. Also, if you or your network cannot join one of the meetings below, please contact us and we can make sure they get the presentation and information at a separate time.


Potential Programs Overview

New Account-Based Fare System

The new fare payment system will require customers to register for what we’re calling an Amp account to access its full potential. They will use Amp to add cash value on their new CapMetro App or smart card. Customers will be able to tap their Amp card or scan their phone to pay a fare. Fare capping is a feature built into every transaction that uses Amp.
 

Fare Capping

With fare capping, customers using Amp never pay more than the total cost of a Day Pass in a calendar day, or the total cost of a monthly pass in a calendar month. It allows customers to pay for one trip at a time and still receive the savings of a Day Pass or monthly pass.
 

Equifare - A New Discounted Fare

CapMetro currently provides two fare types: Standard and Reduced Fares. We are proposing a new discounted fare type called Equifare, similar to programs already being used in Dallas and Portland.

Customers must meet eligibility requirements for the Equifare rate. Currently, we are looking into using requirements similar to the city of Austin’s Customer Assistance Program, such as the household income limit of 200% of the Federal Poverty Level or enrollment in one of several assistance programs.
 

Title VI Analysis

We believe this new fare category will increase equity in our community. CapMetro is concluding a federally required Title VI analysis to understand how fare capping and Equifare could affect communities of color and low-income population. We will share the results of that analysis and host a public hearing before bringing any fare structure changes to the board

At the same time, our Community Engagement team will be meeting with community stakeholders and collecting input on these programs, which will include proposed eligibility requirements and the process for registration.


Give Your Input

As we move toward implemention of these proposed programs, pending board approval, we need YOUR help to learn how to make the process as simple as possible.

By hitting Continue below, you can provide your feedback and preferences about various aspects of the programs and how they will go into effect.


Upcoming Meetings

Community Meetings:

Wednesday, May 25 from 11 a.m. – 12 p.m.
Virtual Meeting – Register Here 

Thursday, June 2 from 5:30 p.m. – 6:30 p.m.
Virtual Meeting – Register Here

Wednesday, June 8 from 12 p.m. – 1 p.m.
Virtual Meeting  Register Here

Thursday, June 9 from 5:30 p.m. – 6:30 p.m.
In-Person Meeting – 624 N Pleasant Valley Rd, 78702
Accessible by MetroBus Routes 4 and 300

Nonprofit & Agency Meetings:

Tuesday, May 17 from 2 p.m. – 3 p.m.
Virtual Meeting – Register Here

Thursday, May 19 from 2 p.m. – 3 p.m.
Virtual Meeting – Register Here

Wednesday, June 15 from 2 p.m. – 3 p.m.
Virtual Meeting – Register Here