YOUR TRANSIT USE

1. How often do you use TriCounty Link services?

Almost Daily
A few times a week
A few times a month
Occasionally
Rarely or when no other option exists
Never
Closed to responses

2. If you use TriCounty Link services, which routes do you use most often? (Select all that apply.)

CS1: Moncks Corner/North Charleston
CS2: Summerville/North Charleston
L2L: Link 2 Lunch – Moncks Corner
B101: Moncks Corner/Jamestown
B102: Moncks Corner/Goose Greek
B104: Moncks Corner/St. Stephen
B105: Moncks Corner/Mt. Pleasant
C201:Edisto Island/Citadel Mall
C203: McClellanville/Mt. Pleasant
C204: Johns Island/West Ashley
C205: Johns Island/James Island
D305: Summerville Connector
D306: Summerville/St. George
I do not use TriCounty Link Services
C202: Hollywood/Ravenel
Closed to responses

3. Why do you use TriCounty Link service? (Select all that apply.)

It is a convenient way to get to my destination.
I do not own or have access to a car.
My car is temporarily out of service.
I cannot drive for health or legal reasons.
I prefer to spend time working, resting, or reading on the bus rather than driving.
Taking TriCounty Link is more affordable than paying for gas or car maintenance.
Parking is expensive or difficult at my destination.
I am doing my part for the environment.
I do not use TriCounty Link services.
Other
Closed to responses

4. Which factors keep you from using TriCounty Link more often? (Select all that apply.)

Service does not run during the time of day when I need it
33%
Bus routes and schedules are difficult to understand
27%
Service is not frequent enough
27%
No transit service to my destination
27%
I do not use TriCounty Link services
17%
Travel time
14%
Price/affordability
13%
Other
13%
Transfer time between bus routes
12%
Service is not reliable enough
11%
Closed to responses | 262 Responses

5. What types of trips do you make on TriCounty Link most often? (Select all that apply.)

Commuting to work
Commuting to school
Medical appointments
Recreational/social trips
Shopping or personal errands
Workday business meetings or professional gatherings
I do not use TriCounty Link services
Other
Closed to responses

6. Which mobile app(s) do you use to get information about TriCounty Link service? (Select all that apply.)

TriCounty Link - On-Demand App
Transit app
Token Transit app
Google Maps app
I do not use an app to get service information
Other
Closed to responses

7. If you use TriCounty Link, do you transfer to/from CARTA services?

Yes (Please specify route)
No
I do not use TriCounty Link services
Closed to responses

YOUR PRIORITIES FOR IMPROVEMENTS

8. What are the two most important changes you would make to improve transit service in the TriCounty Link service area? (Select two.)

Increase frequency
Increase hours of operation
Add service to new destinations
Make service easier to understand
Extend the hours for Link 2 Lunch
Additional on-demand service areas
Improve the mobile app
Improve real-time arrival tracking
Add Saturday service
Add Sunday service
Reduce fares
Other
Closed to responses

9. Where should TriCounty Link expand its service to make transit more convenient for you? Please list up to three (3) top destinations by place name, address, or nearest intersection.

Closed for Comments

10. Please share your feedback on the route(s) you ride most often. (Specify the route associated with the comment.)

Closed for Comments

11. Improving transit service is an investment and requires tradeoffs. Please tell us which of the following transit options would make TriCounty Link work best for you. For each pair, select "Option 1" or "Option 2" to tell us which you would prioritize.

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12. Please share any additional comments about TriCounty Link transit service.

Closed for Comments

TELL US ABOUT YOURSELF

Please answer the following questions about yourself to help TriCounty Link understand who we are reaching with this survey and ensure we connect with a representative group of riders and community members. 

13. What is the ZIP code of your primary residence?

Closed to responses

14. What is your gender?

Female
Male
Prefer not to say
Closed to responses

15. What is your age?

17 or under
18 - 25
26 - 45
46 - 64
65 or older
Closed to responses

16. What is your disability status?

Disabled
Not disabled
Prefer not to say
Closed to responses

17. Which of the following best describes your current employment status?

Employed full-time
Employed part-time
Not currently employed
Student
Retired
Other/Prefer not to say
Closed to responses

18. What is your approximate annual household income?

Less than $25,000
$25,000 - $49,999
$50,000 - $99,999
$100,000 - $199,999
$200,000 or greater
Prefer not to say
Closed to responses

19. Which category best describes your ethnic or racial background? (Select all that apply.)

White or Caucasian
Black or African American
Asian
Hispanic
Native Hawaiian or Pacific Islander
American Indian or Alaskan Native
Prefer not to say
Other
Closed to responses

20. Do you have a smart phone?

Yes, I have a smart phone with a data plan
Yes, I have a smart phone, but do not have a data plan
No, I do not have a smart phone
Prefer not to say
Closed to responses

21. Do you have a debit card?

Yes
No
Prefer not to say
Closed to responses

22. Where do you get your information about TriCounty Link services? (Select all that apply.)

TriCounty Link website
TriCounty Link social media
Bus stops or other transit facilities
Word of mouth
Other
Closed to responses

23. If you would like to receive updates about the TriCounty Link Transit Study, please share your email address to be added to the project mailing list.

Closed to responses

Thank you for taking this survey to help TriCounty Link improve its transit services! More information about this project is available at ridetricountylink.com/transitstudy.