TriCounty Link Transit Study - Survey #1

The TriCounty Link transit system provides fixed, commuter, and on-demand transit services to the rural residents of Berkeley, Charleston, and Dorchester counties. The agency is conducting a comprehensive transit study to develop a plan for more efficient, effective, and convenient service and needs your input!

Please take this survey to share your experience with TriCounty Link and your priorities for future service. This survey includes 12 questions about transit service, plus additional demographic questions to help us understand who has participated in this survey.

YOUR TRANSIT USE

1. How often do you use TriCounty Link services?

Almost Daily

A few times a week

A few times a month

Occasionally

Rarely or when no other option exists

Never

Closed to responses

2. If you use TriCounty Link services, which routes do you use most often? (Select all that apply.)

CS1: Moncks Corner/North Charleston

CS2: Summerville/North Charleston

L2L: Link 2 Lunch – Moncks Corner

B101: Moncks Corner/Jamestown

B102: Moncks Corner/Goose Greek

B104: Moncks Corner/St. Stephen

B105: Moncks Corner/Mt. Pleasant

C201:Edisto Island/Citadel Mall

C203: McClellanville/Mt. Pleasant

C204: Johns Island/West Ashley

C205: Johns Island/James Island

D305: Summerville Connector

D306: Summerville/St. George

I do not use TriCounty Link Services

C202: Hollywood/Ravenel

Closed to responses

3. Why do you use TriCounty Link service? (Select all that apply.)

It is a convenient way to get to my destination.

I do not own or have access to a car.

My car is temporarily out of service.

I cannot drive for health or legal reasons.

I prefer to spend time working, resting, or reading on the bus rather than driving.

Taking TriCounty Link is more affordable than paying for gas or car maintenance.

Parking is expensive or difficult at my destination.

I am doing my part for the environment.

I do not use TriCounty Link services.

Other

Closed to responses

4. Which factors keep you from using TriCounty Link more often? (Select all that apply.)

Service does not run during the time of day when I need it

33%

Bus routes and schedules are difficult to understand

27%

Service is not frequent enough

27%

No transit service to my destination

27%

I do not use TriCounty Link services

17%

Travel time

14%

Price/affordability

13%

Other

13%

Transfer time between bus routes

12%

Service is not reliable enough

11%

Closed to responses | 262 Responses

5. What types of trips do you make on TriCounty Link most often? (Select all that apply.)

Commuting to work

Commuting to school

Medical appointments

Recreational/social trips

Shopping or personal errands

Workday business meetings or professional gatherings

I do not use TriCounty Link services

Other

Closed to responses

6. Which mobile app(s) do you use to get information about TriCounty Link service? (Select all that apply.)

TriCounty Link - On-Demand App

Transit app

Token Transit app

Google Maps app

I do not use an app to get service information

Other

Closed to responses

7. If you use TriCounty Link, do you transfer to/from CARTA services?

Yes (Please specify route)

I do not use TriCounty Link services

Closed to responses

YOUR PRIORITIES FOR IMPROVEMENTS

8. What are the two most important changes you would make to improve transit service in the TriCounty Link service area? (Select two.)

Increase frequency

Increase hours of operation

Add service to new destinations

Make service easier to understand

Extend the hours for Link 2 Lunch

Additional on-demand service areas

Improve the mobile app

Improve real-time arrival tracking

Add Saturday service

Add Sunday service

Reduce fares

Other

Closed to responses

9. Where should TriCounty Link expand its service to make transit more convenient for you? Please list up to three (3) top destinations by place name, address, or nearest intersection.

Closed for Comments

10. Please share your feedback on the route(s) you ride most often. (Specify the route associated with the comment.)

Closed for Comments

11. Improving transit service is an investment and requires tradeoffs. Please tell us which of the following transit options would make TriCounty Link work best for you. For each pair, select "Option 1" or "Option 2" to tell us which you would prioritize.

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12. Please share any additional comments about TriCounty Link transit service.

Closed for Comments

TELL US ABOUT YOURSELF

Please answer the following questions about yourself to help TriCounty Link understand who we are reaching with this survey and ensure we connect with a representative group of riders and community members.

13. What is the ZIP code of your primary residence?

Closed to responses

14. What is your gender?

Female

Male

Prefer not to say

Closed to responses

15. What is your age?

17 or under

18 - 25

26 - 45

46 - 64

65 or older

Closed to responses

16. What is your disability status?

Disabled

Not disabled

Prefer not to say

Closed to responses

17. Which of the following best describes your current employment status?

Employed full-time

Employed part-time

Not currently employed

Student

Retired

Other/Prefer not to say

Closed to responses

18. What is your approximate annual household income?

Less than $25,000

$25,000 - $49,999

$50,000 - $99,999

$100,000 - $199,999

$200,000 or greater

Prefer not to say

Closed to responses

19. Which category best describes your ethnic or racial background? (Select all that apply.)

White or Caucasian

Black or African American

Asian

Hispanic

Native Hawaiian or Pacific Islander

American Indian or Alaskan Native

Prefer not to say

Other

Closed to responses

20. Do you have a smart phone?

Yes, I have a smart phone with a data plan

Yes, I have a smart phone, but do not have a data plan

No, I do not have a smart phone

Prefer not to say

Closed to responses

21. Do you have a debit card?

Yes

Prefer not to say

Closed to responses

22. Where do you get your information about TriCounty Link services? (Select all that apply.)

TriCounty Link website

TriCounty Link social media

Bus stops or other transit facilities

Word of mouth

Other

Closed to responses

23. If you would like to receive updates about the TriCounty Link Transit Study, please share your email address to be added to the project mailing list.

Closed to responses

Thank you for taking this survey to help TriCounty Link improve its transit services! More information about this project is available at ridetricountylink.com/transitstudy.

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TriCounty Link Transit Study - Survey #1

TriCounty Link Transit Study - Survey #1

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1. How often do you use TriCounty Link services?

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2. If you use TriCounty Link services, which routes do you use most often? (Select all that apply.)

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3. Why do you use TriCounty Link service? (Select all that apply.)

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4. Which factors keep you from using TriCounty Link more often? (Select all that apply.)

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5. What types of trips do you make on TriCounty Link most often? (Select all that apply.)

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6. Which mobile app(s) do you use to get information about TriCounty Link service? (Select all that apply.)

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7. If you use TriCounty Link, do you transfer to/from CARTA services?

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8. What are the two most important changes you would make to improve transit service in the TriCounty Link service area? (Select two.)

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9. Where should TriCounty Link expand its service to make transit more convenient for you? Please list up to three (3) top destinations by place name, address, or nearest intersection.

Question title

10. Please share your feedback on the route(s) you ride most often. (Specify the route associated with the comment.)

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11. Improving transit service is an investment and requires tradeoffs. Please tell us which of the following transit options would make TriCounty Link work best for you. For each pair, select "Option 1" or "Option 2" to tell us which you would prioritize.

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12. Please share any additional comments about TriCounty Link transit service.

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13. What is the ZIP code of your primary residence?

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14. What is your gender?

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15. What is your age?

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16. What is your disability status?

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17. Which of the following best describes your current employment status?

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18. What is your approximate annual household income?

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19. Which category best describes your ethnic or racial background? (Select all that apply.)

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20. Do you have a smart phone?

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21. Do you have a debit card?

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22. Where do you get your information about TriCounty Link services? (Select all that apply.)

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23. If you would like to receive updates about the TriCounty Link Transit Study, please share your email address to be added to the project mailing list.