Coordinated Public Transit-Human Services Transportation Plan Update

GTC is updating the federally mandated Genesee-Finger Lakes Region Coordinated Public Transit-Human Services Transportation Plan. This document must be updated every five years in order to take applications from local human services transportation providers for FTA Section 5310 funds. These funds are mainly used to replace paratransit vehicles at non-profit agencies, but can also be extended to operations software, other capital, and compensation for mobility managers. The previous update in 2016 was an addendum to the plan adopted in 2011.

The following questions for representatives of stakeholder agencies help GTC staff identify service gaps, unmet transportation needs, and potential strategies to be included in the plan update. Please answer each question to the best of your ability. If you have further questions regarding questionnaire clarity, please contact Bob Williams at GTC.

Your name

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Agency representing

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Please describe your agency/organization in terms of type (Ex. Public non-profit, Private non-profit, For-profit, Government agency, other) and role/focus (Ex. Social services, Senior center, Advocacy group, etc.) related to specialized transportation.

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What areas do you serve?

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Please identify any eligibility requirements to qualify clients for services that your organization utilizes. (age, residency, disability, income level, etc.)

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What age groups do you serve? If you serve seniors, at what age does your organization consider a client to be a senior?

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Please identify the most important destinations to your clients in terms of their transportation needs (Ex. Medical appointments, Meal programs, Education/training, Social events, etc.). Be as specific or as general as you like.

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What are the largest barriers to mobility for your clients related to accessing the destinations previously identified? In addition to clients' personal challenges, please provide specific comments on gaps in services.

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Please describe how your organization provides transportation to your clients, if applicable, including contracted arrangements with direct providers, reimbursements, and other methods.

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If applicable, how does your organization fund its provided transportation services?

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If your organization is a direct transportation provider, what is your ability to accommodate client requests?

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Are you aware whether clients receive transportation from other providers? If so, do you know which alternate providers are serving clients?

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What are the largest organizational challenges or barriers to providing transportation to clients (Ex. Driver availability, Funding, etc.)?

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The previously adopted Coordinated Plan update includes 17 mobility strategies for the region within four general categories. For each category, please indicate the if the topics remain highly relevant and important, somewhat relevant and/or important, or not relevant or important to improving transportation services for your agency.

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Please share any comments or suggestions on topics not previously discussed.

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