Asheville Fire Department Strategic Plan Survey - External

Asheville Community Member, As part of our ongoing commitment to collaboration and continuous improvement, the Asheville Fire Department is excited to invite you to participate in this survey for the development of our new strategic plan. Your insights and perspectives are invaluable as we shape the future direction of our department to better serve and protect our community. This survey provides an opportunity for you to share your thoughts, expectations, and priorities, ensuring our plan reflects the diverse needs of our community. We appreciate your time and thoughtful contributions in helping us enhance our services and strengthen our connection with the community we proudly serve.

The survey will be available until 11:59 p.m. on March 19.

The Asheville Fire Department (AFD) provides the following programs. Please rank them in order of importance and value to the community.

Closed to responses

The Fire Department's Mission Statement is: The mission of the City of Asheville Fire Department is to protect the lives, property, and environment of all people within Asheville by preventing the occurrence and minimizing the adverse effects of fires, accidents, and all other emergencies. This mission will be accomplished with firefighter pride, preparedness, and professionalism, with a focus on quality, customer service and continuous improvement.

In your opinion, the mission statement is accurate and requires no revisions.

Strongly Agree

43%

Agree

41%

Neutral

12%

Disagree

Strongly Disagree

Closed to responses | 342 Responses

The Fire Department’s Core Values are:
Develop – Prepare Yourself & Your Crew
Represent – Yourself, Your Crew, and the Department in All Actions
Perform – Every call is the Superbowl!
Lead – Live in the “We”

In your opinion, the core values are accurate and require no revisions.

Agree

42%

Strongly Agree

34%

Neutral

16%

Disagree

Strongly Disagree

Closed to responses | 339 Responses

The Fire Department’s Core Values are:
Develop – Prepare Yourself & Your Crew
Represent – Yourself, Your Crew, and the Department in All Actions
Perform – Every call is the Superbowl!
Lead – Live in the “We”

The core values themselves are appropriate, but the descriptions need to be modified to help understand the values.

Agree

42%

Neutral

30%

Strongly Agree

19%

Disagree

Strongly Disagree

Closed to responses | 330 Responses

The AFD provides quick and responsive services to emergencies in the community.

Strongly Agree

58%

Agree

34%

Neutral

Disagree

Strongly Disagree

Closed to responses | 336 Responses

All AFD programs are essential and critical to the safety of people in Asheville.

Strongly Agree

56%

Agree

28%

Neutral

10%

Disagree

Strongly Disagree

Closed to responses | 334 Responses

Are you aware that AFD has implemented a Community Responder program?

Yes

Closed to responses

The community responder program is having a positive impact on the city of Asheville.

N/A - Unaware of Program

32%

Neutral

23%

Agree

21%

Strongly Agree

13%

Disagree

Strongly Disagree

Closed to responses | 333 Responses

The AFD has been successful as the owner of the community responder program.

N/A - Unaware of Program

32%

Neutral

27%

Agree

20%

Strongly Agree

13%

Disagree

Strongly Disagree

Closed to responses | 328 Responses

The AFD needs to create and leverage new partnerships to make the community responder program more successful.

Agree

27%

N/A - Unaware of Program

25%

Strongly Agree

21%

Neutral

19%

Disagree

Strongly Disagree

Closed to responses | 326 Responses

The community responder program should be expanded and funded with dedicated personnel.

Agree

25%

N/A - Unaware of Program

24%

Strongly Agree

19%

Neutral

16%

Disagree

10%

Strongly Disagree

Closed to responses | 328 Responses

The fire department provides too many services and programs and must reduce the number of services provided.

Disagree

36%

Neutral

28%

Strongly Disagree

17%

Agree

15%

Strongly Agree

Closed to responses | 323 Responses

It is important that our firefighters are both physically fit and healthy to perform their jobs.

Strongly Agree

78%

Agree

20%

Neutral

Disagree

Strongly Disagree

Closed to responses | 329 Responses

Many fire stations are aging and overdue for repair or replacement.

Strongly Agree

36%

Neutral

33%

Agree

27%

Disagree

Strongly Disagree

Closed to responses | 327 Responses

Members of the department are always professional in their conduct and appearance.

Strongly Agree

42%

Agree

38%

Neutral

13%

Disagree

Strongly Disagree

Closed to responses | 325 Responses

Firefighters should be compensated enough to afford the high cost of living in our area.

Strongly Agree

78%

Agree

19%

Neutral

Disagree

Strongly Disagree

Closed to responses | 328 Responses

The AFD provides excellent customer service.

Strongly Agree

53%

Agree

33%

Neutral

12%

Disagree

Strongly Disagree

Closed to responses | 325 Responses

The department needs to increase its engagement with the community to better communicate what the AFD is doing.

Agree

38%

Neutral

31%

Strongly Agree

26%

Disagree

Strongly Disagree

Closed to responses | 325 Responses

It is extremely important to me that the fire department maintains its status as a CFAI-accredited agency.

Strongly Agree

48%

Neutral

24%

Agree

22%

Disagree

Strongly Disagree

Closed to responses | 324 Responses

It is extremely important to me as a property owner or business owner that the department maintains its Insurance Service Office rating as a Class 1 (the best rating) department.

Strongly Agree

69%

Agree

16%

Neutral

14%

Disagree

Strongly Disagree

Closed to responses | 320 Responses

It is important that AFD responds to calls related to mental health and non-emergency incidents.

Agree

28%

Neutral

27%

Disagree

23%

Strongly Agree

14%

Strongly Disagree

Closed to responses | 321 Responses

The AFD should have a bigger role in community safety and advocacy, leveraging their data to improve the quality of life for Asheville residents.

Agree

44%

Neutral

28%

Strongly Agree

19%

Disagree

Strongly Disagree

Closed to responses | 318 Responses

AFD must establish life cycles for apparatus and fire stations to ensure funding is available for replacement at the proper times.

Strongly Agree

60%

Agree

35%

Neutral

Disagree

Strongly Disagree

Closed to responses | 318 Responses

Recruitment and retention of staff are the biggest challenges to sustain the AFD in the current economic environment.

Strongly Agree

36%

Neutral

30%

Agree

30%

Disagree

Strongly Disagree

Closed to responses | 315 Responses

The AFD needs to make an intentional and committed effort to increase diversity in the department.

Neutral

41%

Agree

19%

Strongly Agree

17%

Disagree

15%

Strongly Disagree

Closed to responses | 319 Responses

The AFD is adequately prepared to respond to disasters in the community.

Agree

48%

Neutral

27%

Strongly Agree

22%

Disagree

Strongly Disagree

Closed to responses | 316 Responses

The AFD is facing more new and emerging threats than ever before like electric cars.

Agree

36%

Strongly Agree

34%

Neutral

22%

Disagree

Strongly Disagree

Closed to responses | 316 Responses

The risk of a fast-moving wildfire is a major concern for me as a resident or business owner.

Agree

36%

Strongly Agree

24%

Neutral

21%

Disagree

17%

Strongly Disagree

Closed to responses | 317 Responses

The risk of flooding is a major concern for me as a resident or business owner.

Agree

34%

Neutral

29%

Disagree

19%

Strongly Agree

15%

Strongly Disagree

Closed to responses | 316 Responses

AFD must have a plan to grow and develop as the city does.

Strongly Agree

67%

Agree

28%

Neutral

Disagree

Strongly Disagree

Closed to responses | 321 Responses

Please provide any feedback you would like to share to help steer the future of the fire department.

Closed for Comments

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Asheville Fire Department Strategic Plan Survey - External

Asheville Fire Department Strategic Plan Survey - External

Question title

The Asheville Fire Department (AFD) provides the following programs. Please rank them in order of importance and value to the community.

Question title

Question title

The Fire Department’s Core Values are: Develop – Prepare Yourself & Your CrewRepresent – Yourself, Your Crew, and the Department in All ActionsPerform – Every call is the Superbowl! Lead – Live in the “We” In your opinion, the core values are accurate and require no revisions.

Question title

Question title

The AFD provides quick and responsive services to emergencies in the community.

Question title

All AFD programs are essential and critical to the safety of people in Asheville.

Question title

Are you aware that AFD has implemented a Community Responder program?

Question title

The community responder program is having a positive impact on the city of Asheville.

Question title

The AFD has been successful as the owner of the community responder program.

Question title

The AFD needs to create and leverage new partnerships to make the community responder program more successful.

Question title

The community responder program should be expanded and funded with dedicated personnel.

Question title

The fire department provides too many services and programs and must reduce the number of services provided.

Question title

It is important that our firefighters are both physically fit and healthy to perform their jobs.

Question title

Many fire stations are aging and overdue for repair or replacement.

Question title

Members of the department are always professional in their conduct and appearance.

Question title

Firefighters should be compensated enough to afford the high cost of living in our area.

Question title

The AFD provides excellent customer service.

Question title

The department needs to increase its engagement with the community to better communicate what the AFD is doing.

Question title

It is extremely important to me that the fire department maintains its status as a CFAI-accredited agency.

Question title

It is extremely important to me as a property owner or business owner that the department maintains its Insurance Service Office rating as a Class 1 (the best rating) department.

Question title

It is important that AFD responds to calls related to mental health and non-emergency incidents.

Question title

The AFD should have a bigger role in community safety and advocacy, leveraging their data to improve the quality of life for Asheville residents.

Question title

AFD must establish life cycles for apparatus and fire stations to ensure funding is available for replacement at the proper times.

Question title

Recruitment and retention of staff are the biggest challenges to sustain the AFD in the current economic environment.

Question title

The AFD needs to make an intentional and committed effort to increase diversity in the department.

Question title

The AFD is adequately prepared to respond to disasters in the community.

Question title

The AFD is facing more new and emerging threats than ever before like electric cars.

Question title

The risk of a fast-moving wildfire is a major concern for me as a resident or business owner.

Question title

The risk of flooding is a major concern for me as a resident or business owner.

Question title

AFD must have a plan to grow and develop as the city does.

Question title

Please provide any feedback you would like to share to help steer the future of the fire department.

The Fire Department’s Core Values are:
Develop – Prepare Yourself & Your Crew
Represent – Yourself, Your Crew, and the Department in All Actions
Perform – Every call is the Superbowl!
Lead – Live in the “We”

In your opinion, the core values are accurate and require no revisions.