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Automate required documents at submission
Initiative Statement
By March 2025, the submission process for required documents and application entry will be automated through the creation of a request system that aligns with the existing checklist for application submittal resulting in improved efficiency and customer satisfaction. (Note: Due to current system capabilities, the more permanent solution will occur as a part of the enterprise case management system replacement project.)
| Milestone Checklist | Status |
| Document current application system functionality and capabilities. |  |
| Review completeness check document requirements (interdependencies with initiatives 11 and 16). |  |
| Develop standards for all submitted documents - i.e.: file naming conventions and define preferred future state. | |
| Identify current sources for document and application entry. | |
| Develop and present recommendations and alternatives for document and application entry. | |
| Solicit internal and external stakeholder input. | |
| Develop final recommendations based on input. | |
| Development technology-based testing protocol. | |
| Conduct user acceptance testing. | |
| Educate internal and external stakeholders. | |
| Ensure functionality for elements of preferred future state is incorporated as a requirement of the enterprise case management replacement. | |
| Implement recommendations. | |
Impact Statement
Creating an automated request system that prompts customers to submit the documents they need for their application will improve the quality of applications, decrease manual work for city staff, and improve the overall customer experience.
Estimated Completion Date
March 2025
Initiative Owner
Cliff Phillips
cliff.phillips@austintexas.gov
Initiative Team Member Departments
Austin Energy
Austin Fire
Austin Water
​Communications & Technology Management
Development Services
Parks and Recreation
Transportation & Public Works
Watershed Protection