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Better Bus Study

Better Bus Study

Your responses to the Charlotte Area Transit System (CATS) Better Bus Study will help improve our bus network. We will use the survey to help identify how we can roll out bus priority treatments that:

  • Make your bus trip faster, more reliable, and more pleasant
  • Help you make connections to other transit lines, bikeshare, park & rides, and other mobility options

What is your home zip code? (5 digits only)

Where do you go on transit? (Select all that apply)

Work
73%
Entertainment
43%
Dining
43%
Errands/shopping
39%
To see friends or family
35%
Sporting events
34%
Medical/dental
30%
School
17%
Closed to responses | 127 Responses

How often do you take transit?

Often
65%
Sometimes
22%
Rarely
10%
Never
3%
Closed to responses | 153 Responses

How do you prefer to buy a bus fare?

On an app
62%
On the bus
19%
At a bus station
14%
At a retail store
5%
I don't take transit
2%
Closed to responses | 153 Responses

What are your walking and transfer preferences?

I prefer to walk 5 mins or less to a higher frequency route even if I have to transfer to get to my final destination.
40%
I prefer to walk up to 10 minutes and have a shorter bus ride that doesn't require transfers
39%
I prefer to walk 5 mins or less and prefer not to transfer even if my overall trip is longer.
18%
I prefer to use an app to book my trip an hour in advance and have it come to my door, even if I have to share a trip with others on my way which might make my trip longer.
5%
Closed to responses | 147 Responses

What is your biggest challenge with transit?

The bus doesn't come often enough
44%
It doesn't take me where I need to go
20%
The bus shows up too late/is unreliable
20%
Greater than a 10 minute walk to a stop
11%
I don't have challenges with transit
8%
Lack of sidewalks and crossings to get to a stop
4%
I have to take too many transfers
4%
I don't feel safe walking to/or on the bus
1%
Closed to responses | 140 Responses

Pick the top two route naming conventions that are easiest to understand:

Street Name (Predominant Street)
41%
Destination/Connection (Shopping Center/Station)
26%
Area Name (Community/Area)
18%
Service Type (Express/Limited)
13%
Direction (In/Out, North/South)
7%
Closed to responses | 141 Responses

Which route number style do you prefer?

Route Type (ex: 100's - Local/Radial, 200's Local/Circulator, 300's Commuter/Express)
55%
Area Geography (ex: 100's are North, 200's are South, 300's are East, 400's are West)
23%
Frequency/Level of Service (100's High service/Frequency, 200's Schedules service/frequency, 300's Limited service/frequency)
22%
Closed to responses | 126 Responses

What name do you prefer for a frequent service bus route?

37x
34%
37 Express
19%
Express 37
13%
Rapid 37
13%
Frequent 37
12%
37 Sprinter
4%
37 Flyer
3%
37 Limited Stop
3%
Closed to responses | 127 Responses