What is the Coordinated Public Transit - Human Services Plan?

The 2024 Coordinated Public Transit - Human Services Plan (Coordinated Plan) seeks to identify practical strategies for improving day-to-day mobility/transportation for all persons residing within CAMPO’s jurisdictional area (all of Wake County; and portions of Chatham, Franklin, Granville, Harnett, and Johnston counties). The Plan will recommend regional priorities for transportation investments and initiatives for human services and public transit coordination. It will also guide funding and service development for transportation projects supporting older adults, people with disabilities, and individuals with low income. Historically, these demographic groups have fewer transportation options and often must rely on public transportation services, social services, community organizations, family, or friends. Lastly, the Plan will serve as a federally-required update to the 2018 Coordinated Public Transit – Human Services Transportation Plan.

The Coordinated Plan, which is updated approximately every five years, also seeks to identify practical, sustainable, and cost-effective strategies for improving public transportation and human services transportation throughout CAMPO’s jurisdictional area. Recommendations in the 2018 Coordinated Plan included:

  • Extended public transit service hours,
  • Improved schedule coordination,
  • Improved connectivity between public transit operating within the Capital Area,
  • Introduction of a Mobility Coordinator program,
  • New micro-transit and on-demand transportation services, and
  • Funding for vehicles for social and community service organizations.  

Preparation of the 2024 Coordinated Plan incorporates a variety of community engagement and public participation opportunities such as a community survey, community stakeholder survey, in-person as well as virtual community workshops, and informal pop-up information-sharing events.   

This project webpage will be updated periodically until project completion in June 2024.  Check back often to follow the project’s progress, learn about public participation opportunities, and to share your ideas for improving public transit and human services transportation programs and services throughout North Carolina’s Capital region.

Why Coordinated Planning?

In the Capital Area, as in many locales, multiple federal, state, and local programs (such as the Departments of Agriculture, Education, Health and Human Services, Veterans Affairs, etc.). fund or support transportation services for their clients. Many of these “human service transportation” funding programs are entirely separate and distinct from transportation funding and service provided by the U.S. Department of Transportation and Federal Transit Administration (FTA). Due to a variety of differing rules, regulations, and processes, human service and public transportation programs are not always mutually supportive or coordinated. The lack of coordination means some systems and programs are duplicative, overly complex, expensive, and difficult to understand and use. The goal of coordination planning is to untangle the separate systems and encourage them to complement each other and work towards an accessible, easy-to-use system.

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