Greenlink - Staff Shortages Contingency Plan
Greenlink needs 37 bus drivers to operate its scheduled weekday service from 5:30 a.m. - 11:30 p.m.
If staffing drops below 29 drivers, Greenlink must reduce service due to staffing shortages. The Contingency Plan adopted in December 2021 outlines the service reductions to be implemented based on the number of bus drivers available.
Reductions in service range from:
- Reducing service frequency on Route 602: Woodruff Connector – which would mean bus service is available at bus stops along Route 602 every 60 minutes instead of bus service being available every 30 minutes
- Using one bus to service two different routes – which would mean that the vehicle and driver will alternate which route is served every other trip, providing bus service to each route every 120 minutes instead of every 60 minutes
- Combining two routes into one new route, traveling outbound on one route and then coming back into the Transit Center along a completely different route – which would mean bus service will only be available every 60 minutes on one side of the road depending on the new route’s design
This survey is intended to measure the impact that any Contingency Plan service reductions have had on Greenlink's customers between December 2021 and October 2022.