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Enhance application wizard (questionnaire) that exists as part of the City of Austin website
Initiative Statement
The site plan application wizard on the City website will be enhanced by June 2024 to improve the customer experience and increase customer knowledge of the process, and will be measured though customer feedback surveys.
| Milestone Checklist | Status |
| Create questions for user feedback feature on existing website wizard to gather customer feedback. |  |
| Implement user feedback feature on existing website wizard. | |
| Identify quick wins, urgent priority items to implement quickly for increased customer assistance. |  |
| Implement quick wins into the wizard. | |
| Conduct research using results from wizard user feedback, original customer survey, and staff to identify areas for improvement in the site plan application wizard. | |
| Design and develop enhanced features for the site plan application wizard. | |
| Implement the enhanced features to the site plan application wizard on the city website. | |
Impact Statement
Improving the existing application wizard will decrease the occurrence of incomplete submissions and improve customer clarity and awareness of submittal requirements.
Estimated Completion Date
June 2024
Initiative Owner
Janet Heit
janet.heit@austintexas.gov
Initiative Team Member Departments
Austin Energy
Austin Fire
Austin Water
Communications & Technology Management
Development Services
Parks and Recreation
Transportation & Public Works
Watershed Protection
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