Digital Kiosk Content Community Input Survey

New digital kiosks will soon appear across Charlotte. These interactive public screens are designed to make it easier to find local events, city services and community amenities in places people already walk, wait and gather.

We’re inviting you to share what information would be most useful to you, your family, your work, your business or visitors. Your input will help guide kiosk content, so it reflects real community needs and priorities from the start.

After engagement concludes, the city will share a summary of what we heard and how input informed kiosk content decisions via the City Speaks newsletter. Subscribe to the newsletter online to make sure you don't miss the summary.

To learn more about digital kiosks and how they work, visit the IKE Smart City website. Thank you for helping shape how public information shows up in Charlotte’s shared spaces.

This survey should take 3-4 minutes to complete.

When answering today, who are you mostly thinking about? (Select one)

Myself

Children or teens

Older adults

My job or business

Visitors or guests

Closed to responses

What zip code do you live in? (Optional)

Where do you most often look for local information today? (Select up to four options)

City of Charlotte website (charlottenc.gov)

City social media accounts

Community or faith-based groups

Facebook

Friends, family or word of mouth

Instagram

Local news media (TV, radio, newspaper or online)

Neighborhood or community newsletters

Nextdoor

Printed mailers or flyers

Public events

X (Twitter)

I don't regularly look for local information

Other

Closed to responses

If you came across a digital kiosk in the area you visit most often, what features would you be most likely to use or want easy access to? (Select up to six)

Businesses or places to eat nearby

City services or programs

Community resources

Directions or wayfinding

Events or activities nearby

Emergency or safety alerts

Free public Wi-Fi

Games

Jobs, training or education opportunities

Report issues (potholes, traffic control features, safety, etc.)

Public transit or mobility information

Selfie station

I probably would not use it

Other

Closed to responses

What information is hardest to find in your area now?

Closed for Comments

What would make a kiosk feel most useful and easy to use? (Select all that apply)

Accessibility features (larger text, audio, etc.)

Help discovering something new

Information specific to the local area

Multiple language options

Simple and clear layout

Up-to-date information

Quick answers without a lot of searching

Other

Closed to responses

Are there services, events or resources you think are often overlooked or hard to find?

Closed to responses

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Digital Kiosk Content Community Input Survey

Digital Kiosk Content Community Input Survey

Content Preferences

* When answering today, who are you mostly thinking about? (Select one)

What zip code do you live in? (Optional)

* Where do you most often look for local information today? (Select up to four options)

* If you came across a digital kiosk in the area you visit most often, what features would you be most likely to use or want easy access to? (Select up to six)

What information is hardest to find in your area now?

What would make a kiosk feel most useful and easy to use? (Select all that apply)

Are there services, events or resources you think are often overlooked or hard to find?

When answering today, who are you mostly thinking about? (Select one)

Where do you most often look for local information today? (Select up to four options)

If you came across a digital kiosk in the area you visit most often, what features would you be most likely to use or want easy access to? (Select up to six)