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Enhance customer-facing portal
Initiative Statement
The customer facing portal will be enhanced by July 2025, automating customer application and all required documents at submission, and integrating them into a single system of record, to improve efficiency and customer satisfaction. (Note: Due to current system capabilities, this will occur as a part of the enterprise case management system replacement project.)
| Milestone Checklist | Status |
| Document current portal functionality. |  |
| Outline preferred future state. | |
| Evaluate opportunities for improvement using current portal capabilities. |  |
| Develop recommendations. | |
| Solicit internal and external stakeholder input. | |
| Develop final recommendations based on input. | |
| Educate internal and external stakeholders. | |
| Ensure functionality for elements of preferred future state is incorporated as a requirement of the enterprise case management replacement. | |
| Implement recommendations. | |
Impact Statement
Enhancing the current customer facing portal (AB+C) by automating applications and utilizing one database will streamline application submittal and access to information, improve consistency and the overall experience with the development process.
Estimated Completion Date
July 2025
Initiative Owner
Surbhi Bakshi
surbhi.bakshi@austintexas.gov
Initiative Team Member Departments
Austin Energy
Austin Fire
Austin Water
​Communications & Technology Management
Development Services
Parks and Recreation
Transportation & Public Works
Watershed Protection