32

Enhance & ensure consistent use of internal system of record

Initiative Statement

By October 2024, site plan processes currently handled outside of the enterprise case management system will be identified and implemented into the system, where suitable, in order to further enhance and ensure consistent use of the system.

Initiative Complete

Milestone ChecklistStatus
Identify users of the current system of record (AMANDA) and all associated work processes.box checked with green check mark
Identify and map all work processes that occur outside the current system of record.box checked with green check mark
Evaluate opportunities for improvement using the current enterprise case management (ECM) system.box checked with green check mark
Develop recommendations.box checked with green check mark
Solicit internal stakeholder inputbox checked with green check mark
Ensure functionality for all documented work processes is incorporated as a requirement of the enterprise case management (ECM) replacement.box checked with green check mark

 

Impact Statement

Implementing a new case management system for site plan review and ensuring that the system is used by all departments that administer the development process will streamline project workflow citywide and promote transparency.

 

Estimated Completion Date

October 2024

 

Initiative Owner

Shawn Lincoln
shawn.lincoln@austintexas.gov

 

Initiative Team Member Departments

Austin Energy
Austin Fire
Austin Water
​Communications & Technology Management
Development Services
Parks and Recreation
Transportation & Public Works
Watershed Protection

Question title

We encourage you to submit feedback and ask questions on these pages, and we will add more information as the initiatives progress.