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Align Site Plan reviewers on their primary mission and customer

Initiative Statement

By January 2024, a clear and unified mission statement and service standard agreement will be established for site plan review, promoting a "One City, One Voice" culture. 

Initiative Complete

Milestone ChecklistStatus
Initiate interdepartmental discussion surrounding shared understanding of mission and service standards.box checked with green check mark
Conduct an interdepartmental workshop focused on defining shared responsibilities and service standards, and creating alignment amongst departments.box checked with green check mark
Synthesize results and engage with Cross-Departmental Governance Committee.box checked with green check mark
Finalize recommendations and secure interdepartmental support.box checked with green check mark
Develop an implementation plan.box checked with green check mark
Execute the implementation plan.box checked with green check mark

 

Impact Statement

Establishing a unified mission and service standard rooted in a singular vision for site plan review will support organizational alignment around expectations, fostering a cohesive and customer-centric approach.

 

Estimated Completion Date

January 2024

 

Initiative Owner

Keith Mars
keith.mars@austintexas.gov

 

Initiative Team Member Departments

Austin Energy
Austin Fire
Austin Water
Development Services
Housing
Parks and Recreation
Transportation & Public Works
Watershed Protection

We encourage you to submit feedback and ask questions on these pages, and we will add more information as the initiatives progress.