We want to hear from you! The City of Cibolo is seeking feedback from residents and business owners about their experience with waste collection services since transitioning to Waste Connections last year. Whether you've had a positive experience or have suggestions to share, your feedback is important and will help guide future service discussions.

Business Survey

If you own or operate a business in the City of Cibolo, please complete the survey below to share your feedback on your commercial waste collection service experience over the past year. The survey will...

Participate

If you are a City of Cibolo resident, please complete the survey below to share your feedback on your waste collection service experience over the past year. The survey will be available July 1 - August 15, 2026. 

On a normal week, how full is your trash cart?

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Do you pay for a second cart?

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Are you aware you can pay an additional fee for a second cart?

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Have you experienced a missed service (your cart was out on time, but Waste Connections did not take it)?

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After contacting Customer Service, how quickly was it resolved?

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If you selected "I didn't report it", why?

If your items were not picked up as a result of service guidelines, were you notified by Waste Connections?

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If yes, how?

Residential Recycing Services

On a normal week, how full is your recycling cart?

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Do you pay for a second cart?

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Are you aware you can pay an additional fee for a second cart?

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Select a response

Have you experienced a missed service (your cart was out on time, but Waste Connections did not take it)?

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Select a response

After contacting Customer Service, how quickly was it resolved?

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Select a response

If you selected "I didn't report it", why?

If your items were not picked up as a result of service guidelines, were you notified by Waste Connections?

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If yes, how?

Residential Bulk/Brush Pickup

Have you experienced a missed service (bulk/brush items were out on time, but Waste Connections did not take them)?

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After contacting Customer Service, how quickly was it resolved?

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If you selected "I didn't report it", why?

If your items were not picked up as a result of service guidelines, were you notified by Waste Connections?

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If yes, how?

Household Hazardous Waste Removal

Have you used the At Your Door HHW removal service?

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If yes, how would you rate your satisfaction with the At Your Door HHW removal service?

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Other

Were you aware that elderly or disabled persons may be eligible for special accommodations for garbage/recycle removal?

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How do you stay up to date on information regarding garbage and recycling? Select all that apply

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Do you utilize the Waste Connections App?

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Is information regarding solid waste service easy to locate on the City Website?

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Does the City's website provide clear and helpful information on preparing materials for collection, requesting additional services, and scheduling waste-related services?

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How would you rate the overall quality of service you receive?

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What is your age?

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What neighborhood/subdivision do you live in?

What is your household size?

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