Ferry Tolling Implementation
Ferry Tolling Implementation
Your Input is Needed
Your responses to the 11 questions below will help NCDOT better understand key issues for people who travel using our ferry infrastructure. As the plan evolves over the coming months, results of the survey will help inform recommendations.
The survey should take 7-10 minutes to complete.
You and Your Community
NCDOT Survey
What best describes you? Select all that apply
Resident
Business Owner
Commuter
Student
Seasonal Resident or Business
Non-Resident Property Owner
Military
Tourist/Visitor
Select a response
NCDOT Survey
NCDOT Survey
Which Ferry Route(s) do you use most often? Select all that apply
Bayview-Aurora (vehicle)
Cedar Island-Ocracoke (vehicle)
Cherry Branch-Minnesott Beach (vehicle)
Currituck-Knotts Island (vehicle)
Hatteras-Ocracoke (vehicle)
Hatteras-Ocracoke (passenger)
Swan Quarter-Ocracoke (vehicle)
Southport-Fort Fisher (vehicle)
Select a response
NCDOT Survey
Thinking of the route you use most often, how frequently do you use that ferry route?
Daily
Several times each week
Weekly
Monthly
Occasionally
Tourist/Visitor (seasonal use)
Select a response
NCDOT Survey
How do you expect ferry tolls to impact your daily travel or activities? Select all that apply
No impact on my travel or activities
Minor inconvenience
Moderate impact on my travel routine
Significant impact on my ability to travel
I'm not sure yet
Select a response
NCDOT Survey
What impacts do you think your community might experience? Select all that apply
More reliable funding for long‑term vessel replacement
Higher costs for residents, commuters, or businesses
Increased predictability of ferry schedules
Reduced access to essential services (work, school, medical care)
Potential improvements in terminal operations
Increased congestion at terminals due to payment processing
Reduced visitor/tourists to my community
Other Impacts please specify
Select a response
Toll Options
NCDOT Survey
Assuming reliable ferry service remains available, what is the highest one-way toll you would likely pay before choosing to drive instead of using the ferry, if a practical driving alternative is available?
$0-$5
$6-$10
$11-$20
$21-$30
$31-$50
More than $50
I would continue using the ferry regardless of toll level
Not applicable; no practical driving alternative
Select a response
NCDOT Survey
What payment methods would be most convenient for you? drag to rank most convenient (top) to least convenient (bottom)
Terminal Operations and Customer Support
NCDOT Survey
How well do the following services for ferry passengers match your expectations?
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NCDOT Survey
What should NCDOT do to make implementation work better for you or your community? Select up to 3
Provide clear information well before implementation
Offer multiple payment options
Make passes easy to obtain and renew
Maintain affordable travel options for frequent users
Provide in-person customer assistance
Minimize delays at terminals
Improve communication about service changes
Provide route-specific information
Offer customer support outside normal business hours
Work with local governments and community organizations
Provide information through FINS, social media, and email updates
Pilot the system before full implementation
Other Please specify
Select a response
NCDOT Survey
What concerns or suggestions do you have regarding passes, accounts, or customer support? Select up to 3
Pass eligibility requirements
Pass enrollment/application process
Pass renewal process
Residency verification requirements
Business/vendor pass options
Account setup and management
Password/login issues
Payment processing
Refunds and disputes
Customer service availability
Language accessibility
Assistance for customers without internet access
Assistance for seniors or individuals with disabilities
Other Please specify
Select a response
NCDOT Survey
Please provide any additional comments you may have.
Thank you for taking the survey and signing up for updates.
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