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Automate/ integrate application entry to system of record
Initiative Statement
By July 2025, application submittal will be automated and integrated into the formal system of record resulting in a more efficient and streamlined intake process. (Note: Due to current system capabilities, the more permanent solution will occur as a part of the enterprise case management system replacement project.)
| Milestone Checklist | Status |
| Research current entry points for applications and document current application system functionality and capabilities. |  |
| Validate official system of entry. | |
| Research and document current applications and technologies. |  |
| Determine best solution for automation and integration into the system of record based on current system capabilities and identify preferred future state. | |
| Solicit internal and external stakeholder input. | |
| Develop final recommendations based on input. | |
| Develop and execute plan for incorporation of process into the website. | |
| Development technology-based testing protocol. | |
| Conduct user acceptance testing. | |
| Educate internal and external stakeholders. | |
| Ensure functionality for elements of preferred future state is incorporated as a requirement of the enterprise case management replacement. | |
| Implement recommendations. | |
Impact Statement
Automating application submissions during intake will improve efficiency, reduce duplication of effort, and speed up the intake process.
Estimated Completion Date
July 2025
Initiative Owner
Cliff Phillips
cliff.phillips@austintexas.gov
Initiative Team Member Departments
Austin Energy
Austin Fire
Austin Water
​Communications & Technology Management
Development Services
Parks and Recreation
Transportation & Public Works
Watershed Protection
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