General Satisfaction

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1. How satisfied are you with the bikeshare program?

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Bike Experience

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* 2. Do you like the bikes provided?

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* 3. What do you like most about the bikes?

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4. What do you dislike about the bikes? (e.g., weight, lack of gears, difficulty in adjusting seat height, wear and tear)

Safety

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* 5. Do you feel safe using the bikeshare system?

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6. What safety concerns, if any, do you have? (e.g., Bike condition, availability of bike lanes, interactions with other vehicles/pedestrians).

Maintenance

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7. Are you satisfied with the maintenance of the bikes?

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Pricing

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* 8. What do you think about the pricing of the bikeshare program?

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Station Locations

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* 9. Are you satisfied with the location of the bikeshare stations?

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10. Are there specific areas where you'd like to see more stations? (e.g., Residential neighborhoods, near transit hubs, parks, or downtown areas)

Usage Habits

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* 11. How long have you been using the bikeshare program?

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* 12. How often do you use the bikeshare program?

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Riding More

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13. What changes would make you use the bikeshare program more frequently? (e.g., More stations, improved bike quality, lower costs, better app experience, incentives for frequent riders)

Scooter Program Comparison

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* 14. Do you also use the scootershare program?

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15. Do you use the scooter program more than the bikeshare program?

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16. Why or why not? (e.g., Easier access, faster travel, safety concerns, pricing differences)

Additional Feedback

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17. What other feedback would you like to share about the bikeshare program? (e.g., Overall satisfaction, ideas for new features, experiences with customer service)