2025 Bikeshare Program Feedback Survey
2025 Bikeshare Program Feedback Survey
We want to hear from you! As we look back on the bikeshare program and plan for its future, your feedback is essential. Whether you’re a frequent rider, occasional user, or someone who’s curious about the program, your insights will help us improve and shape a system that works effectively.
This survey is brief and should take just a few minutes of your time. Your responses will guide our decisions on how to make the bikeshare program safer, more convenient, and better aligned with your needs.
Thank you for being a part of this conversation and for helping us create a stronger bikeshare community!
This survey will be open from January 13 to February 28.
All responses are anonmyous. If you have a Public Input account, please ensure you are signed out before completing the survey to maintain your anonymity.
General Satisfaction
1. How satisfied are you with the bikeshare program?
Bike Experience
(required) 2. Do you like the bikes provided?
(required) 3. What do you like most about the bikes?
4. What do you dislike about the bikes? (e.g., weight, lack of gears, difficulty in adjusting seat height, wear and tear)
Safety
(required) 5. Do you feel safe using the bikeshare system?
6. What safety concerns, if any, do you have? (e.g., Bike condition, availability of bike lanes, interactions with other vehicles/pedestrians).
Maintenance
7. Are you satisfied with the maintenance of the bikes?
Pricing
(required) 8. What do you think about the pricing of the bikeshare program?
Station Locations
(required) 9. Are you satisfied with the location of the bikeshare stations?
10. Are there specific areas where you'd like to see more stations? (e.g., Residential neighborhoods, near transit hubs, parks, or downtown areas)
Usage Habits
(required) 11. How long have you been using the bikeshare program?
(required) 12. How often do you use the bikeshare program?
Riding More
13. What changes would make you use the bikeshare program more frequently? (e.g., More stations, improved bike quality, lower costs, better app experience, incentives for frequent riders)
Scooter Program Comparison
(required) 14. Do you also use the scootershare program?
15. Do you use the scooter program more than the bikeshare program?
16. Why or why not? (e.g., Easier access, faster travel, safety concerns, pricing differences)
Additional Feedback