2025 Bikeshare Program Feedback Survey

We want to hear from you! As we look back on the bikeshare program and plan for its future, your feedback is essential. Whether you’re a frequent rider, occasional user, or someone who’s curious about the program, your insights will help us improve and shape a system that works effectively.

This survey is brief and should take just a few minutes of your time. Your responses will guide our decisions on how to make the bikeshare program safer, more convenient, and better aligned with your needs.

Thank you for being a part of this conversation and for helping us create a stronger bikeshare community!

This survey will be open from January 13 to February 28.

All responses are anonmyous. If you have a Public Input account, please ensure you are signed out before completing the survey to maintain your anonymity.

General Satisfaction

1. How satisfied are you with the bikeshare program?

Very Satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

Closed to responses

Bike Experience

2. Do you like the bikes provided?

Yes

Closed to responses

3. What do you like most about the bikes?

Comfortable Design

Ease of Use

Basket (Ability to Carry Goods)

Electric Assistance

Durability

Other

Closed to responses

4. What do you dislike about the bikes? (e.g., weight, lack of gears, difficulty in adjusting seat height, wear and tear)

Closed for Comments

Safety

5. Do you feel safe using the bikeshare system?

Yes

Closed to responses

6. What safety concerns, if any, do you have? (e.g., Bike condition, availability of bike lanes, interactions with other vehicles/pedestrians).

Closed for Comments

Maintenance

7. Are you satisfied with the maintenance of the bikes?

Very Satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

Closed to responses

Pricing

8. What do you think about the pricing of the bikeshare program?

Affordable

Expensive

Unclear Pricing Structure

Good Value for Money

Other

Closed to responses

Station Locations

9. Are you satisfied with the location of the bikeshare stations?

Very Satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

Closed to responses

10. Are there specific areas where you'd like to see more stations? (e.g., Residential neighborhoods, near transit hubs, parks, or downtown areas)

Closed for Comments

Usage Habits

11. How long have you been using the bikeshare program?

Less than a month

1-6 months

6-12 months

Over a year

Closed to responses

12. How often do you use the bikeshare program?

Daily

Weekly

Monthly

Occasionally

Rarely

Closed to responses

Riding More

13. What changes would make you use the bikeshare program more frequently? (e.g., More stations, improved bike quality, lower costs, better app experience, incentives for frequent riders)

Closed for Comments

Scooter Program Comparison

14. Do you also use the scootershare program?

Yes

Closed to responses

15. Do you use the scooter program more than the bikeshare program?

Yes

Closed to responses

16. Why or why not? (e.g., Easier access, faster travel, safety concerns, pricing differences)

Closed for Comments

Additional Feedback

17. What other feedback would you like to share about the bikeshare program? (e.g., Overall satisfaction, ideas for new features, experiences with customer service)

Closed for Comments

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