Section 1: Usage and availability

Question title

How often do you use shared e-scooters and e-bikes?

Not at all
I have used these devices a few times
I use these devices 1-3 times per month
I use these devices 1-5 times per week
I use these devices more than 5 times per week
Closed to responses

Question title

If you answered "not at all" to the previous question, please explain why. (Check all that apply)

Device safety concerns
Traffic/infrastructure concerns
Accessibility (i.e. unable to operate the vehicles due to disability)
Lack of available devices
Other
Closed to responses

Question title

Why do you use shared e-scooters and e-bikes? (Please select all that apply)

Commuting for work or school
Entertainment (events such as dining, concerts or sporting events)
Connecting to transit
Shopping
I do not use these devices
Other
Closed to responses

Question title

Do you feel devices are readily available when you need them?

Question title

The following is an interactive map question. Please drop a pin on the map in the location where you would most like to see more shared e-scooters or e-bikes.


Loading Map

Section 2: Safety

Question title

If you use shared e-scooters and e-bikes, how would you rate your comfort levels when operating the devices?

Question title

Have you ever experienced a crash on a shared e-scooter or e-bike? If you have, please provide as many details as you feel comfortable sharing in the comment section.

Yes
No
Closed to responses
Your privately-submitted comments:

Question title

The following is an interactive map question. If you have felt unsafe while using an e-scooter or e-bike in Austin, please drop a pin in that location where you have felt most unsafe and explain.


Loading Map
Your privately-submitted comments:

Section 3: Parking

The City of Austin has set up shared mobility parking boxes, pictured below, to help e-scooter and e-bike riders find safe locations to park their devices that will not block sidewalks, streets or other rights of way.

 

Question title

Were you aware of parking boxes before taking this survey?

Yes
No
Closed to responses

Question title

Have you used parking boxes to park a shared device?

Yes
No
Closed to responses

Question title

When you end a ride on a shared e-scooter or e-bike, is it clear as a user where you are supposed to park the device properly and safely?

Yes
No
Closed to responses

Question title

The following is an interactive map question. Please drop a pin in the one location where you would most like the City to install new parking boxes.


Loading Map

Section 4: General feedback

Question title

If you have general concerns about shared e-scooters and e-bikes, please select which of these options are important to you. (Check all that apply)

Blocking sidewalks
Too much clutter
Dangerous behaviors in street by riders
Seeing devices in parks, lakes, etc.
No major concerns
Other
Closed to responses

Question title

How would you rate your satisfaction with Austin's shared e-scooter and e-bike system?

Question title

Please include any additional comments you would like to add.

Your privately-submitted comments:
Closed for Comments

Section 5: Optional demographic questions

These optional questions help the City of Austin understand whether we are hearing from a diverse representation of Austinites. We use this information to adjust our outreach and engagement as needed. 

Question title

Which of the following best represents your cultural identity?

Asian
Black and/or African American
Hispanic/Latino
Native/Indigenous
White
Another
Closed to responses

Question title

Which of the following best represents your gender identity?

Woman
Man
Another gender
Closed to responses

Question title

Do you identify as someone with a disability?

No, I do not identify as having a disability.
Yes, I have a mobility-related disability.
Yes, I have a cognitive or intellectually related disability.
Yes, I have a hearing-related disability.
Yes, I have a vision-related disability.
Closed to responses

Question title

What is your age?

Under 15 years old
15-24
25-34
35-44
45-54
55-64
65+
Closed to responses

Question title

What is your household income?

$0-$24,999
$25,000-$49,999
$50,000-$74,999
$75,000-$99,999
$100,000-$149,999
$150,000+
Closed to responses