Shared E-Scooter and E-Bike survey

The City of Austin is in the process of reviewing the rules that regulate the shared micromobility program that includes shared e-scooters and e-bikes. The goal is to find new and innovative ways to make Austin's transportation system safer and more convenient for everyone.

You can find more information about shared mobility on our website. If you have comments or questions, please reach out to sharedmobility@austintexas.gov.

Section 1: Usage and availability

How often do you use shared e-scooters and e-bikes?

Not at all

I have used these devices a few times

I use these devices 1-3 times per month

I use these devices 1-5 times per week

I use these devices more than 5 times per week

Select a response

If you answered "not at all" to the previous question, please explain why. (Check all that apply)

Device safety concerns

Traffic/infrastructure concerns

Accessibility (i.e. unable to operate the vehicles due to disability)

Lack of available devices

Other

Select a response

Why do you use shared e-scooters and e-bikes? (Please select all that apply)

Commuting for work or school

Entertainment (events such as dining, concerts or sporting events)

Connecting to transit

Shopping

I do not use these devices

Other

Select a response

Do you feel devices are readily available when you need them?

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The following is an interactive map question. Please drop a pin on the map in the location where you would most like to see more shared e-scooters or e-bikes.

Section 2: Safety

If you use shared e-scooters and e-bikes, how would you rate your comfort levels when operating the devices?

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Have you ever experienced a crash on a shared e-scooter or e-bike? If you have, please provide as many details as you feel comfortable sharing in the comment section.

Yes

Select a response

The following is an interactive map question. If you have felt unsafe while using an e-scooter or e-bike in Austin, please drop a pin in that location where you have felt most unsafe and explain.

Section 3: Parking

The City of Austin has set up shared mobility parking boxes, pictured below, to help e-scooter and e-bike riders find safe locations to park their devices that will not block sidewalks, streets or other rights of way.

Were you aware of parking boxes before taking this survey?

Yes

Select a response

Have you used parking boxes to park a shared device?

Yes

Select a response

When you end a ride on a shared e-scooter or e-bike, is it clear as a user where you are supposed to park the device properly and safely?

Yes

Select a response

The following is an interactive map question. Please drop a pin in the one location where you would most like the City to install new parking boxes.

Section 4: General feedback

If you have general concerns about shared e-scooters and e-bikes, please select which of these options are important to you. (Check all that apply)

Blocking sidewalks

Too much clutter

Dangerous behaviors in street by riders

Seeing devices in parks, lakes, etc.

No major concerns

Other

Select a response

How would you rate your satisfaction with Austin's shared e-scooter and e-bike system?

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Please include any additional comments you would like to add.

Section 5: Optional demographic questions

These optional questions help the City of Austin understand whether we are hearing from a diverse representation of Austinites. We use this information to adjust our outreach and engagement as needed.

Which of the following best represents your cultural identity?

Asian

Black and/or African American

Hispanic/Latino

Native/Indigenous

White

Another

Select a response

Which of the following best represents your gender identity?

Woman

Man

Another gender

Select a response

Do you identify as someone with a disability?

No, I do not identify as having a disability.

Yes, I have a mobility-related disability.

Yes, I have a cognitive or intellectually related disability.

Yes, I have a hearing-related disability.

Yes, I have a vision-related disability.

Select a response

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Shared E-Scooter and E-Bike survey

Shared E-Scooter and E-Bike survey

Section 1: Usage and availability

How often do you use shared e-scooters and e-bikes?

If you answered "not at all" to the previous question, please explain why. (Check all that apply)

Why do you use shared e-scooters and e-bikes? (Please select all that apply)

Do you feel devices are readily available when you need them?

The following is an interactive map question. Please drop a pin on the map in the location where you would most like to see more shared e-scooters or e-bikes.

Section 2: Safety

If you use shared e-scooters and e-bikes, how would you rate your comfort levels when operating the devices?

Have you ever experienced a crash on a shared e-scooter or e-bike? If you have, please provide as many details as you feel comfortable sharing in the comment section.

The following is an interactive map question. If you have felt unsafe while using an e-scooter or e-bike in Austin, please drop a pin in that location where you have felt most unsafe and explain.

Section 3: Parking

Were you aware of parking boxes before taking this survey?

Have you used parking boxes to park a shared device?

When you end a ride on a shared e-scooter or e-bike, is it clear as a user where you are supposed to park the device properly and safely?

The following is an interactive map question. Please drop a pin in the one location where you would most like the City to install new parking boxes.

Section 4: General feedback

If you have general concerns about shared e-scooters and e-bikes, please select which of these options are important to you. (Check all that apply)

How would you rate your satisfaction with Austin's shared e-scooter and e-bike system?

Please include any additional comments you would like to add.

Section 5: Optional demographic questions

Which of the following best represents your cultural identity?

Which of the following best represents your gender identity?

Do you identify as someone with a disability?

What is your age?

What is your household income?

Shared E-Scooter and E-Bike survey

Shared E-Scooter and E-Bike survey

Section 1: Usage and availability

Question title

How often do you use shared e-scooters and e-bikes?

Question title

If you answered "not at all" to the previous question, please explain why. (Check all that apply)

Question title

Why do you use shared e-scooters and e-bikes? (Please select all that apply)

Question title

Do you feel devices are readily available when you need them?

Question title

The following is an interactive map question. Please drop a pin on the map in the location where you would most like to see more shared e-scooters or e-bikes.

Section 2: Safety

Question title

If you use shared e-scooters and e-bikes, how would you rate your comfort levels when operating the devices?

Question title

Have you ever experienced a crash on a shared e-scooter or e-bike? If you have, please provide as many details as you feel comfortable sharing in the comment section.

Question title

The following is an interactive map question. If you have felt unsafe while using an e-scooter or e-bike in Austin, please drop a pin in that location where you have felt most unsafe and explain.

Section 3: Parking

Question title

Were you aware of parking boxes before taking this survey?

Question title

Have you used parking boxes to park a shared device?

Question title

When you end a ride on a shared e-scooter or e-bike, is it clear as a user where you are supposed to park the device properly and safely?

Question title

The following is an interactive map question. Please drop a pin in the one location where you would most like the City to install new parking boxes.

Section 4: General feedback

Question title

If you have general concerns about shared e-scooters and e-bikes, please select which of these options are important to you. (Check all that apply)

Question title

How would you rate your satisfaction with Austin's shared e-scooter and e-bike system?

Question title

Please include any additional comments you would like to add.

Section 5: Optional demographic questions

Question title

Which of the following best represents your cultural identity?

Question title

Which of the following best represents your gender identity?

Question title

Do you identify as someone with a disability?

Question title

What is your age?

Question title

What is your household income?