Service Standards and Guidelines Update
Service Standards and Guidelines Update
CapMetro makes regular changes to our services and programs and, whenever we do, we follow guidelines to make sure that process serves our community well. The Service Standards and Guidelines (SSG) is a set of policies that guide every decision in CapMetro’s service change process. Whether we are adding a new bus stop or changing a bus route, these standards inform how changes are made and how performance is evaluated.
The Service Standards and Guidelines are updated on a regular basis (every 5 years). We are currently in the process of updating our guidelines and are doing extensive engagement and analysis of our community needs that will help create equitable and quality standards for service and programs. This update is an opportunity to provide direct feedback on the service change process and what matters most to you. Please visit this site regularly for feedback opportunities and to update on the process and final policies.
Questions? Please contact [email protected]
Your Opinion Matters
The Service Standards and Guidelines are a set of policies that guide every decision in CapMetro’s service change process. Whether we are adding a new bus stop or changing a bus route, these standards inform how changes are made and how performance is evaluated. The Service Standards and Guidelines are updated on a regular basis (every 5 years), and we need your input! The 2022 Service Standards and Guidelines update is an opportunity to provide direct feedback on the service change process and what matters most to you.
Our survey is now closed. Please continue to visit this page for updates and future feedback opportunities.
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Su opinion es importante
Los estándares y pautas de servicios son un conjunto de políticas que guían cada decisión en el proceso de cambios de servicios de CapMetro. Ya sea que estemos agregando una nueva parada de autobús o cambiando una ruta de autobús, estos estándares le informan cómo se realizan los cambios y cómo se evalúa el desempeño. Los estándares y pautas de servicios se actualizan regularmente (cada 5 años), ¡y necesitamos su opinión! La actualización de las pautas y estándares de servicios de 2022 es una oportunidad para proveer comentarios directos sobre el proceso de cambio de servicios y lo que es más importante para usted.
Nuestra encuesta ya está cerrada. Continúe visitando esta página para obtener información y futuras oportunidades de comentarios.