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DASH Rider Survey 2025

DASH Rider Survey 2025

The City of Grand Rapids - Mobile GR department would like to hear about your experience with the DASH (Downtown Area Shuttle).

Please share your thoughts through this ~3 minute survey!

For what purpose(s) do you use DASH? Select all that apply.

Home
Work
School
Shopping
Entertainment
Medical/Doctor appointment
Social/worship/recreational/personal
Other
Closed to responses

How frequently do you use DASH?

First time
Daily
Multiple times a week
1-3 times a month
Rarely
Closed to responses

How frequently do you ride public transit? (Beside the DASH)

Daily
Multiple times a week
Once a week
1-3 times a month
Rarely
Closed to responses

How often do you utilize these modes of transportation?

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Before riding DASH, did you know it was free?

Yes
No
Closed to responses

Which of the following would you be likely to use if it were available? Select all that apply.

Earlier morning hours
Later evening hours
Earlier weekend hours
Later weekend hours
Signs displaying when the next bus will arrive (real-time signage)
Shorter wait times for buses (better frequency)
Better bus service to DASH from where I live (expanded service area)
Seating and shelters at stops
More shared micromobility (e-scooters and e-bikes) near DASH stops
Closed to responses

Do you feel safe riding DASH?

Yes
No
Closed to responses

If you do not feel safe on DASH, can you please indicate why?

Closed for Comments

How did you hear about the DASH?

Friends/colleagues
51%
Saw vehicle downtown
33%
Social post
7%
Advertisement
6%
Other
3%
Closed to responses | 158 Responses

In May 2023, DASH transitioned from two separate routes, DASH North and DASH West, to the current bi-directional circulator loop. DASH now operates seven days per week and covers more downtown destinations. How positive do you feel the change to the DASH system was?

Very positive
40%
Did not use DASH prior to route change
25%
Positive
21%
Neutral
10%
Negative
4%
Very negative
1%
Closed to responses | 161 Responses

On a scale of 0‐10, with zero meaning "Not at all Likely" and 10 meaning "Very Likely," how likely would you recommend using DASH to a friend or colleague?

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Do you have any other feedback for us about DASH service and getting to and around downtown?

Closed for Comments