How Raleigh Moves: Walking, Biking and Transit Survey

Survey Purpose: Everyone in our city is a pedestrian at some point - even if you usually drive, you still walk to and from your car. But for many residents walking and taking public transit are their main ways of getting around, which makes safety and access especially important.

We are seeking input from the public regarding their experience walking, biking, and using public transit with the goal of enhancing the transit rider experience and improving pedestrian safety. The first section of this survey will focus on the public transit; the second part of this survey will focus on the experience of pedestrians and bicyclists.

This survey will close July 24, 2026.

Thank you for your input!

1. How often do you take the bus?

I do not use the bus

63%

Occasionally

15%

I used to take the bus, but I have not in the past 6 months

10%

Daily

Weekly

Closed to responses | 1,179 Responses

1a. If you used to ride the bus, but stopped, what contributed to you no longer using the bus? (select all that apply)

Does not apply

61%

Schedule or frequency no longer works for me

14%

Safety concnerns

13%

My travel needs changed

11%

Gained access to a car or other travel option

10%

The switch from free to fare-based service

Other

Closed to responses | 948 Responses

2. How important are the following improvements in making you more likely to choose public transit?

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3. Do you know how to pay bus fare in Raleigh?

Yes, I know how to pay the fare

41%

No, but I've ridden other bus systems and assume it is similar

30%

No, and I would like to learn how to pay

17%

No, and I am not currently interested in learning how to pay

12%

Closed to responses | 1,029 Responses

3a. If yes, how do you usually pay your fare? Select all that apply.

Does not apply

54%

The Umo app

32%

A physical GoRaleigh card

10%

Cash

Closed to responses | 876 Responses

3b. Are there improvements to GoRaleigh's bus fare system you would like to see?

Closed for Comments

4. Do you currently have a bus stop within a 10-minute walk from your home?

Yes

67%

24%

Not sure

Closed to responses | 897 Responses

5. Please use the map below to pin the origins and destinations you travel to in a typical week, regardless of how you travel.

6. Under what circumstances would you be more likely to take the bus?

Closed for Comments

7. What would need to change for you to take the bus one additional day per week?

Closed for Comments

8. When you think about riding the bus, what is the first word or phrase that comes to mind?

Closed to responses

9. If you have used bus systems elsewhere, what stands out as different when compared to the GoRaleigh bus system?

Closed for Comments

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How Raleigh Moves: Walking, Biking and Transit Survey

How Raleigh Moves: Walking, Biking and Transit Survey

GoRaleigh Transit

1. How often do you take the bus?

1a. If you used to ride the bus, but stopped, what contributed to you no longer using the bus? (select all that apply)

2. How important are the following improvements in making you more likely to choose public transit?

3. Do you know how to pay bus fare in Raleigh?

3a. If yes, how do you usually pay your fare? Select all that apply.

3b. Are there improvements to GoRaleigh's bus fare system you would like to see?

4. Do you currently have a bus stop within a 10-minute walk from your home?

5. Please use the map below to pin the origins and destinations you travel to in a typical week, regardless of how you travel.

6. Under what circumstances would you be more likely to take the bus?

7. What would need to change for you to take the bus one additional day per week?

8. When you think about riding the bus, what is the first word or phrase that comes to mind?

9. If you have used bus systems elsewhere, what stands out as different when compared to the GoRaleigh bus system?