Downtown Safety and Cleanliness

city hall and mountains looking west

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Your input and involvement is critical to a safer, cleaner and more enjoyable downtown. We look forward to continuing to keep you informed and engaged. These newsletters are sent on a quarterly basis.  

Encourage neighbors and friends to sign up for future updates here.

The Latest

Recovering from Hurricane Helene

The City is hard at work providing resources and recovering from Tropical Storm Helene. The latest updates, including water service recovery, debris management and relief assistance can be found on the City's Helene Response and Recovery page here.

Small Business Recovery Grants

The City of Asheville has made just over $700,000 available for Small Business Recovery Grants. The grants will be distributed by our partners at Mountain BizWorks as part of the Asheville-Buncombe Rebuilding Together Grant Fund. 

Businesses within the city limits of Asheville that employ fewer than 200 full-time workers will be eligible to apply for grants of up to $25,000. These grants are meant to help businesses recover losses that aren’t covered by other forms of assistance. This could include repair and replacement of lost business infrastructure, inventory, equipment or working capital. 

More information, including the grant application, is available on the Mountain BizWorks website. 

Find more information about additional grants for small businesses at www.wncstrongtogether.org or click on the image below.

Downtown Business Improvement District (BID) Operator RFP Moving Forward

On September 20, 2024, the City issued a Request for Proposals (RFP) to contract with an Operator/Service Provider to deliver supplemental services within the defined Business Improvement District boundary. 

The Scope of Work outlined in the RFP reflected input from the public, incorporating supplemental services in the following focus areas:

  • Safety & Hospitality: Ensuring a welcoming and secure environment for everyone
  • Enhanced Cleaning: Keeping our downtown clean and well-maintained
  • Special Projects: Undertaking initiatives that enhance the downtown experience

Due to the impacts of Tropical Storm Helene, the timeline of the RFP process was extended. The third and final Addendum was posted on Thursday, October 31 and includes answers to questions that were submitted as part of the RFP process. The proposal deadline for prospective Service Providers was November 13, 2024. 

The RFP and all associated materials can be viewed on the City's bids/purchasing webpage here. 

Following the RFP and proposal evaluation process, staff is scheduled to seek City Council approval to execute a contract with the selected BID operator on December 10, 2024. A public hearing will take place as part of this consideration. 

With an executed contract by the end of December, initial BID services are expected to launch in January 2025.   

More information and background on the Downtown Business Improvement District is available here.

APD Realigns Patrol Districts to Enhance Efficiency and Response Times

Effective September 30, the Asheville Police Department (APD) implemented a realignment of its existing patrol districts. This strategic shift is designed to improve operational efficiency, enhance public safety, and reduce response times across the city. By optimizing patrol coverage based on the city's evolving needs, the APD aims to continue delivering high-quality service to Asheville residents and visitors.

New Patrol Districts

As part of the realignment, Asheville is now divided into three primary patrol districts:

  • Charlie District: Covering the North/Central areas of Asheville.
  • Baker District: Now serving the South/East areas of Asheville.
  • Adam District: Will retain its current boundaries and continue to provide coverage in West Asheville.

The adjustment aligns the APD's resources more closely with population growth and traffic patterns, which is expected to reduce response times and improve overall service delivery in each district.

Positive Crime Reduction Trends

In addition to the realignment, the APD's data-driven strategies have already proven effective in enhancing public safety. Significant reductions in both violent and property crimes have been reported:

  • Citywide violent crime has decreased by 3% compared to the previous year.
  • Downtown violent crime has seen a 5% reduction.
  • Citywide property crime is down by 11% from the previous year.
  • Downtown property crime has decreased by 19%.

These reductions highlight the success of targeted policing efforts and the continued commitment of the Asheville Police Department to keeping our city safe.

Looking Ahead

With the district realignment, APD is focused on building on these positive trends and further enhancing its community-oriented policing efforts. By streamlining patrol operations and continuing to rely on data-driven approaches, the department aims to keep Asheville a safe, vibrant community for everyone.

Click here to view more details.

New 24/7 Downtown Restroom to Open at College Street and Rankin Avenue

A new restroom facility at Rankin Avenue and College Street is set to open very soon! Final closeout is underway; stay tuned for an opening date this month. 

This 24/7 accessible public restroom is intended to enhance downtown amenities, improve cleanliness and promote public health.

The project was funded by American Rescue Plan Act funds and features a modern, durable design that prioritizes safety, accessibility, and maintainability.

Additional investments in the surrounding public space include a new irrigation system and landscaping, new lighting, and the installation of security cameras.

The facility will be cleaned and restocked twice daily by the City's Parks Security staff, and supplemental security will be provided through the City's Parking Garage Security contractor. Servicing will be adjusted as-needed.

You can learn more about the project, including background and benefits, on the project page here.

Downtown Cleanliness Contracted Services Continue

Contracted supplemental cleaning services 5 days/week downtown are fully operational after some disruption following Helene. The contractor re-started litter pick up, vegetation control, bio-hazard cleaning and hot-spot response on October 7, and resumed pressure-washing on October 23.  

Stay Connected 

City of Asheville Board and Commission + Council Committeee Meetings 

City leadership has decided that all advisory and quasi-judicial boards staffed by City employees and all City Council Committees will be suspended until January 1, 2025, at the earliest. Exceptions will be granted on a case-by-case basis if a board or commission needs to meet to discuss time-sensitive or storm-related items. This action is necessary so that staff can focus on recovery efforts. Find more information on the City's Board and Commissions webpage.

City Council Meetings 

City Council is continuing to meet in-person in the Council Chambers at City Hall (70 Court Plaza). Due to the upcoming holidays, there will be just one regular City Council meeting in November and one in December. 

The most recent City Council meeting was held on November 12, 2024 and included a presentation on the City's proposed organizational structure for Helene recovery. Find a recording of the presentation and discussion here. View the slide deck here or click on the image below. 

A City Council work session will be held on Tuesday, November 19 at 9:00 am for additional discussion on recovery efforts and priorities, and another work session will be held on Tuesday, December 10 at 3:00 pm. (Details will be posted on this page). 

Downtown Holiday Happenings // Holiday Jamboree on November 23

This year, Asheville’s Annual Holiday Parade will take on a fresh twist as it transforms into a vibrant Holiday Jamboree at Pack Square Park, presented by Bojangles! Produced by the Asheville Downtown Association in partnership with the City of Asheville, the Jamboree is a family-friendly celebration of holiday cheer and community spirit, happening on Saturday, November 23 from 11:00 a.m. - 3:00 p.m. in Pack Square Park.

The Holiday Jamboree will bring the community together with crafts, games, and fun activities for all ages. Stroll through the festive Holiday Market featuring local artists and retailers (11:00 a.m. - 5:00 p.m.), and savor delicious food and drink from popular food trucks and beverage vendors. Santa will be on-site for free photos (11:00 a.m. - 3:00 p.m.), thanks to the NC Arboretum, and families can enjoy lively performances from local bands, school groups, and dance troupes on the Pack Square Park stage (11:00 a.m. - 3:00 p.m.). U-LEAF Stage performances by local musicians will continue throughout the day at Pack Square Plaza. 

Mayor Esther Manheimer will serve as Grand Marshal, honoring our city’s first responders, civil servants, and volunteers who have shown incredible dedication to the community.

In addition to the Holiday Jamboree, Asheville Downtown Association is installing festive decorations and street banners downtown along with organizing a Winter Windows Display Contest. Find more information on the Asheville Downtown Association website here.

Additional Downtown Holiday Happenings are also underway, including a series of programs on Wall Street (Santa and Mrs. Claus will be there on November 22!), Tree Lighting on November 23 hosted by Spicer Greene, a Tree Lighting and Block Party on November 30 hosted by the Grove Arcade, and special programming and promotions throughout downtown as part of Small Business Weekend November 29 - December 1. 

Take Action

Report Crime

  • Guidance on reporting crime
  • Report crimes in-progress to 911
  • Report non-emergency public safety concerns to APD's non-emergency line, 828-252-1110
  • Anonymously share tips with APD using TIP2APD
  • Submit a trespass letter to APD

Report Issues of Concern

  • Use the Asheville App or contact the City's Constituent Services Coordinator for service requests including litter issues, lighting outages or maintenance needs

Schedule a Security Survey with APD

  • Schedule a security survey by emailing APD's community engagement unit and/or utilize Crime Prevention through Environmental Design strategies

Enhance Security Camera Systems

  • Register and upgrade security camera systems with the Buncombe County Sheriff's Office Real Time Intelligence Center

Support Efforts to Address Homelessness

  • Find support for issues related to homelessness
  • Learn more about homelessness, the City's Homeless Strategy Division and how to join in the community's response to homelessness

Resources

Please visit the pages below to learn more and get involved. 

  • City of Asheville News
  • Virtual Engagement Hub
  • Downtown Projects and Initiatives
  • Boards and Commissions 
  • Neighborhood Resources
  • Homelessness Resources
  • APD Crime Prevention
  • APD Crime Statistics and Trends
     

 Contact Information

Find more information on the downtown safety and cleanliness project page.

Email us at downtownsafety@publicinput.com. 

 

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