CapMetro is dedicated to evolving our safety measures to serve our transit community better.

We're expanding our public safety program to three specialized safety teams to help connect riders with the appropriate support and resources.

Our new public safety approach is designed to address each safety incident effectively and build toward a safer transit experience, and your participation is key. We invite you to actively help shape the new safety initiatives to meet the unique needs of our transit system. Your insights are essential in refining our public safety work to reflect our community. Together, we can create a safer, more responsive transit environment.

Engage At Our Upcoming Subcommittee Meetings:

Program Strategies & Policies

  • Review and provide feedback on our draft policies for the new Transit Police Department, and learn more about how CapMetro is strategically allocating resources to ensure that riders feel safe and get the precise help they need when they need it.
    • Attend our next meeting on Thursday, December 5 @ 5:00PM where will be discussing Transit Police Department policies. More information here!

Operations & Personnel

  • Engage with content surrounding the day-to-day operations of the Public Safety Program!
    • Meeting upcoming - sign up for email updates and we'll reach out to you when new meetings are scheduled.

Community Engagement & Rider Experience - Coming Soon!

  • Explore ways to strengthen relationships with our community through partnerships, outreach programs, and engagement opportunities.
    • Coming Soon! Sign up below to be notified when we schedule a meeting.

Questions? Please don't hesitate to reach out to us at engage@capmetro.org.

Program Strategies & Policies
  • Review and provide feedback on our draft policies for the new Transit Police Department, and learn more about how CapMetro is strategically allocating resources to ensure that riders feel safe and get the precise help they need when they need it.
    • Meeting upcoming - sign up for email updates and we'll reach out to you when new meetings are scheduled.
    • Attend our next meeting on DATE @ TIME! where will be discussing Transit Police Department policies. More information here!
    • View drafted Transit Police policies and leave your feedback. More information here!
Operations & Personnel
  • Engage with content surrounding the day-to-day operations of the Public Safety Program!
    • Meeting upcoming - sign up for email updates and we'll reach out to you when new meetings are scheduled.
    • Attend our next meeting on DATE @ TIME! where will be discussing LOREM IPSUM DOLOR SIT AMET. More information here!
    • Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Our presentation can be found here.
Community Engagement & Rider Experience - Coming Soon!
  • Explore ways to strengthen relationships with our community through partnerships, outreach programs, and engagement opportunities.
    • Coming Soon! Sign up below to be notified when we schedule a meeting.

More About Our Three-Team Public Safety Approach

Our three-team approach to public safety is making rides safer for everyone. Our approach strategically uses resources, ensuring that riders feel safe and get the precise help they need when they need it. This is how our teams work together:

  • Public Safety Ambassadors:

These front-line customer service ambassadors are our eyes and ears on the ground. They ride CapMetro services and are trained to respond to immediate safety concerns, provide directions and connect riders with appropriate resources.

  • Community Intervention Specialists:

When more comprehensive assistance is needed, our Community Intervention Specialists step in. These on-staff social workers are equipped to connect individuals to essential resources, such as housing, food or healthcare, ensuring a supportive and responsive approach to each unique situation.

  • Transit Police Officers:

For those rare moments when law enforcement is necessary, our dispatchers are on standby to call local police. We are building a Transit Police team trained specifically for our transit environment, ensuring focused and effective responses.

 

To learn more about our Public Safety Program, visit www.capmetro.org/safety

To learn more about our Public Safety Advisory Committee and participate in meetings, visit www.capmetro.org/public-safety-advisory-committee

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December 5 - Program Strategies & Policies Subcommittee Meeting

CapMetro strives for continuous improvement of our policies and procedures, and we want to hear from you! Join us at the next meeting on Thursday, December 5 @ 5:00PM! You can register for the meeting here and stay updated by signing up for updates here. The following policies are open for feedback until January 3:
* Includes presentation at subcommittee.
If you need these materials in another language, please contact us at engage@capmetro.org

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If you'd like to be updated on upcoming engagement opportunities, register here!

More About Our Three-Team Public Safety Approach

Our three-team approach to public safety is making rides safer for everyone. Our approach strategically uses resources, ensuring that riders feel safe and get the precise help they need when they need it. This is how our teams work together:

  • Public Safety Ambassadors:

These front-line customer service ambassadors are our eyes and ears on the ground. They ride CapMetro services and are trained to respond to immediate safety concerns, provide directions and connect riders with appropriate resources.

  • Community Intervention Specialists:

When more comprehensive assistance is needed, our Community Intervention Specialists step in. These on-staff social workers are equipped to connect individuals to essential resources, such as housing, food or healthcare, ensuring a supportive and responsive approach to each unique situation.

  • Transit Police Officers:

For those rare moments when law enforcement is necessary, our dispatchers are on standby to call local police. We are building a Transit Police team trained specifically for our transit environment, ensuring focused and effective responses.

 

To learn more about our Public Safety Program, visit www.capmetro.org/safety

To learn more about our Public Safety Advisory Committee and participate in meetings, visit www.capmetro.org/public-safety-advisory-committee