Stay tuned for more announcements on our engagement opportunities throughout 2024!

CapMetro and Public Safety:

CapMetro is dedicated to evolving our safety measures to serve our transit community better. We’re expanding our public safety program to three specialized safety teams that will help connect riders with the appropriate support and resources.  

Your Role in Shaping a Safer Transit Experience:         

Our new public safety approach is designed to address each safety incident effectively and build toward a safer transit experience, and your participation is key. We invite you to actively help shape the new safety initiatives to meet the unique needs of our transit system. Your insights are essential in refining our public safety work to reflect our community. Together, we can create a safer, more responsive transit environment. 

Highlights for Upcoming Subcommittee Meetings: 

  • Transit Police Department: Support the implementation of our Transit Police and their operational and protocol development and strategies.
  • Public Safety Program: Discuss our public safety initiatives, including the implementation of our new safety approach, resource allocation, and program effectiveness.
  • Community Engagement: Explore ways to strengthen relationships with our community through partnerships, outreach programs, and engagement opportunities.
  • Policy Review and Feedback: Engage in the review process of our Transit Police and Public Safety policies for improvement and ensuring their effectiveness.

Get Involved: Your opinions and suggestions are invaluable to us. Stay tuned for upcoming opportunities to provide feedback and help us enhance transit safety.

Questions or Feedback? Please don't hesitate to reach out to us at


More About Our Three-Team Public Safety Approach

Our three-team approach to public safety is making rides safer for everyone. Our approach strategically uses resources, ensuring that riders feel safe and get the precise help they need when they need it. This is how our teams work together:

  • Public Safety Ambassadors:

These front-line customer service ambassadors are our eyes and ears on the ground. They ride CapMetro services and are trained to respond to immediate safety concerns, provide directions and connect riders with appropriate resources.

  • Community Intervention Specialists:

When more comprehensive assistance is needed, our Community Intervention Specialists step in. These on-staff social workers are equipped to connect individuals to essential resources, such as housing, food or healthcare, ensuring a supportive and responsive approach to each unique situation.

  • Transit Police Officers:

For those rare moments when law enforcement is necessary, our dispatchers are on standby to call local police. We are building a Transit Police team (pending TCOLE certification) trained specifically for our transit environment, ensuring focused and effective responses.


To learn more about our Public Safety Program, visit

To learn more about our Public Safety Advisory Committee and participate in meetings, visit

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