CapMetro is dedicated to evolving our safety measures to serve our transit community better.

We're expanding our public safety program to three specialized safety teams to help connect riders with the appropriate support and resources. Our new public safety approach is designed to address each safety incident effectively, and your participation is key. We invite you to share your feedback and learn more about how CapMetro is strategically allocating resources to ensure that riders feel safe and get the precise help they need when they need it!

Program Strategies & Policies Subcommittee

Meeting upcoming - sign up for email updates and we'll reach out to you when new meetings are scheduled.


Questions? Please don't hesitate to reach out to us at engage@capmetro.org.

If you'd like to be updated on upcoming engagement opportunities, register below!

Program Strategies & Policies
  • Review and provide feedback on our draft policies for the new Transit Police Department, and learn more about how CapMetro is strategically allocating resources to ensure that riders feel safe and get the precise help they need when they need it.
    • Meeting upcoming - sign up for email updates and we'll reach out to you when new meetings are scheduled.
    • Attend our next meeting on DATE @ TIME where will be discussing Transit Police Department policies. More information here!
    • View drafted Transit Police policies and leave your feedback. More information here!

More About Our Three-Team Public Safety Approach

Our three-team approach to public safety is making rides safer for everyone. Our approach strategically uses resources, ensuring that riders feel safe and get the precise help they need when they need it. This is how our teams work together:

  • Public Safety Ambassadors:

These front-line customer service ambassadors are our eyes and ears on the ground. They ride CapMetro services and are trained to respond to immediate safety concerns, provide directions and connect riders with appropriate resources.

  • Community Intervention Specialists:

When more comprehensive assistance is needed, our Community Intervention Specialists step in. These on-staff social workers are equipped to connect individuals to essential resources, such as housing, food or healthcare, ensuring a supportive and responsive approach to each unique situation.

  • Transit Police Officers:

For those rare moments when law enforcement is necessary, our dispatchers are on standby to call local police. We are building a Transit Police team trained specifically for our transit environment, ensuring focused and effective responses.

To learn more about our Public Safety Program, visit www.capmetro.org/safety

To learn more about our Public Safety Advisory Committee and participate in meetings, visit www.capmetro.org/public-safety-advisory-committee

Question title

More About Our Three-Team Public Safety Approach

Our three-team approach to public safety is making rides safer for everyone. Our approach strategically uses resources, ensuring that riders feel safe and get the precise help they need when they need it. This is how our teams work together:

  • Public Safety Ambassadors:

These front-line customer service ambassadors are our eyes and ears on the ground. They ride CapMetro services and are trained to respond to immediate safety concerns, provide directions and connect riders with appropriate resources.

  • Community Intervention Specialists:

When more comprehensive assistance is needed, our Community Intervention Specialists step in. These on-staff social workers are equipped to connect individuals to essential resources, such as housing, food or healthcare, ensuring a supportive and responsive approach to each unique situation.

  • Transit Police Officers:

For those rare moments when law enforcement is necessary, our dispatchers are on standby to call local police. We are building a Transit Police team trained specifically for our transit environment, ensuring focused and effective responses.

To learn more about our Public Safety Program, visit www.capmetro.org/safety

To learn more about our Public Safety Advisory Committee and participate in meetings, visit www.capmetro.org/public-safety-advisory-committee

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May 15 - Program Strategies & Policies Subcommittee Meeting

The May Program Strategies & Policies Subcommittee Meeting is currently scheduled for Thursday, May 15 @ 5:00PM. You can register for the meeting here and stay updated by signing up for updates through the form on this page.