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Coordinated Public Transit Human Services Transportation Plan 2026, Genesee Finger Lakes Region, Rider Survey

Coordinated Public Transit Human Services Transportation Plan 2026, Genesee Finger Lakes Region, Rider Survey

The Genesee Transportation Council is asking riders who depend on publicly funded transportation services for rides to medical appointments, school, work, etc. for their input. Responses will provide critical insight into the experiences and needs of riders across the Genesee/Finger Lakes Region. If you are, or are assisting someone who is, an older adult, a person with a disability, or a person who earns a low income and relies on the public bus system or a human service agency for transportation, please complete the Rider Survey publicinput.com/ridersurvey2025 by  November 26.

The Genesee Transportation Council will use this feedback to help guide how federal funding is used to support paratransit vehicles and other programs that improve mobility in the nine-county Genesee/Finger Lakes Region. 

This survey is part of the Genesee Transportation Council’s work to update its Coordinated Public Transit Human Services Transportation Plan for the nine-county Genesee Finger Lakes Region.  The purpose of the plan is to assess the transportation needs of elderly residents and those who have a disability affecting their mobility.  The Coordinated Plan is a requirement for local transportation providers to receive Federal Transit Administration (FTA) funding for vehicle replacements and service improvements. 

Get more information from Al Bartolotta, GTC Coordinated Plan Manager abartolotta@gtcmpo.org .

Spanish / Español 

Publicity image showing how people can take a Rider Survey. Silhouette clip art images of people with canes, walkers and a wheelchair. Clip art image of an accessible van, GTC logo and headline that reads: Coordinated Public Transit Human Services Transportation Plan

Genesee Finger Lakes Region Rider Survey

Prefer to print out a copy and mail it in? View Print Version

Which county do you live in?

Yates
39%
Monroe
21%
Livingston
16%
Genesee
9%
Wyoming
8%
Ontario
4%
Orleans
1%
Wayne
1%
Seneca
0%
Closed to responses | 76 Responses

Which of the following is your primary mode of transportation?

Car rides from family or friends
39%
Transit/Public bus system
21%
Other
21%
Walking
11%
Biking
6%
Social service agency
2%
Closed to responses | 62 Responses

Do you have a disability or live with somebody who has a disability?

In accordance with the Americans with Disabilities Act (ADA), the term ‘disability’ refers to individuals with a physical or mental impairment that substantially limits one or more of their major life activities.

Yes
50%
No
48%
Other
2%
Closed to responses | 64 Responses

What is your age?

65 - 74
27%
35 - 44
25%
55 - 64
14%
Over 74
14%
25 - 34
13%
45 - 54
5%
16 - 24
3%
15 or under
0%
Closed to responses | 64 Responses

Do you have access to a personal vehicle, including sharing one with other members of your household?

Yes
53%
No
44%
Other
3%
Closed to responses | 64 Responses

What are the most significant transportation barriers for seniors and individuals with disabilities in the nine-county region? Check all that apply.

Inadequate transportation services available for life sustaining trips (e.g., medical appointments, banking, employment, groceries, education)
78%
Inadequate or unaffordable transportation services available for quality of life/social activity trips
50%
Inaccessible bus stops e.g., lack of or no seating area, no shelter, lack of connecting sidewalk, unsafe street crossings, or stop too far away
48%
Lack of assistance or information available to access and secure transportation services
48%
Unaffordable transportation choices for life-sustaining trips
32%
Safety of bus stop areas or travel routes between bus stops and destinations
13%
Other
10%
Closed to responses | 60 Responses

What additional transportation services are most important for seniors and individuals with disabilities? Check all that apply.

More inter-county transit service
62%
Expanding the fixed-route transit service areas
62%
Transportation provided by human service and/or non-profit agencies
55%
Increasing frequency of existing fixed-route transit services
48%
Infrastructure improvements (e.g., bus stops and shelters, sidewalks, park and ride lots, etc.)
45%
Better technology for accessing transportation services
43%
Other
5%
Closed to responses | 58 Responses

To what other county in the region do you most often need life-sustaining transportation (e.g., medical appointments, employment, education)? Select all that apply.

Monroe
64%
Ontario
43%
Genesee
23%
Livingston
23%
Yates
23%
Seneca
17%
Wayne
13%
Wyoming
11%
Orleans
9%
Closed to responses | 53 Responses

Which is more important regarding transportation for seniors and people with disabilities?

Expansion of transportation services between my county and others in the region
52%
Expansion of transportation services within my home county.
48%
Closed to responses | 61 Responses

Are you satisfied with the current level of public transportation services available to you?

No
78%
Don't know
18%
Yes
3%
Closed to responses | 60 Responses

Which of these fixed-route bus service improvements is most important?

Fixed-route buses operate on a predetermined route and schedule with defined stops and timetables

Real-time bus service information via phone or computer
49%
Additional seating for the elderly and/or disabled riders
22%
More sheltered bus stops
18%
Other
11%
More bike storage capacity on buses
2%
Newer buses
0%
Closed to responses | 56 Responses

Which of these demand-response paratransit service improvements is most important? Demand-response paratransit refers to trips that are scheduled directly with a provider to and from specific locations along routes currently served by fixed-route buses.

Reduced times between scheduling and delivery of the trip
50%
Ability to schedule a trip online
34%
Shorter wait times for pick up
16%
Newer vehicles
0%
Other
0%
Closed to responses | 50 Responses

Which of these fixed-route operational improvements is most important?

Route coverage extending to new areas not currently served
34%
Improved frequency of service
26%
Extended evening service
17%
Additional weekend service
9%
Earlier morning service
8%
Training/instructions helping people learn how to use the bus system
8%
Other
0%
Closed to responses | 54 Responses

Which of these demand-response paratransit service improvements is most important?

Route coverage extending to new areas not currently served
54%
Extended evening service
16%
Improved frequency of service
16%
Additional weekend service
6%
Training/instructions helping people learn how to use the system
6%
Earlier morning service
2%
Other
0%
Closed to responses | 50 Responses

Which of these transportation investments is most important in your county?

Demand-response paratransit service
40%
Fixed-route bus service
25%
Vanpool/ride-sharing services
13%
Road improvements
11%
Bikeways (e.g., bike lanes, multi-use trails)
6%
Sidewalks
4%
Other
2%
Closed to responses | 53 Responses

Who should have primary responsibility for ensuring life-sustaining transportation services are available to seniors and people with disabilities?

Local government
43%
Social service agencies
21%
Person needing service
19%
Transit agency
11%
Family and/or friends
4%
Other
2%
Closed to responses | 53 Responses

Do you believe enough attention is being paid to the transportation needs of the elderly and people with disabilities by local government?

No
80%
Don't know
13%
Yes
9%
Closed to responses | 55 Responses

Is there anything else you'd like to add?

Closed for Comments
Contact Information

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