Community and Service Needs Survey
Community and Service Needs Survey
| English| Español| 简体中文 | Tiếng Việt | العربية | 한국어 | Français | हिन्दी |
Questions? Email community@austintexas.gov
Purpose: The City of Austin is reviewing its social service investments and related processes. Your feedback will help identify unmet needs, ways to improve access to services, and considerations when making changes to services. Responses will help inform the Social Services Reset's analysis and recommendations but will not determine individual funding or contract decisions.
Who should complete this survey: Community members, people with lived experience, people who use or have used social services, advocates, and others who want to share their views on social service needs in Austin. You do not need to have received City-funded services to participate.
1. Which of the following best describes your perspective on social services in Austin?
Select all that apply.
2. What social services or supports are needed but currently unavailable or insufficient in Austin?
Please identify the service or support and describe what is missing or insufficient. You may share needs you have experienced yourself or noticed in your community.
3. What areas or neighborhoods of Austin have gaps in social services?
Please identify the location and describe which services are needed, unavailable, or difficult to access. You can name a neighborhood, street, intersection, landmark, or other area you're familiar with.
4. What could the City do to make it easier for people to find out what social services are available and connect with the services they need?
What would make it easier for people to get information about available services, make or receive referrals, or connect with the services they need?
5. What should the City track or measure to understand how well its funded social services are working?
The City is reviewing how it measures the performance of social services, including what services are provided and the results they achieve.
What specific information should the City collect to understand whether these services are meeting community needs and making a difference?
6. What should the City consider to minimize disruptions for people who rely on social services as changes are made?
As part of the Social Services Reset, the City plans to seek new proposals for most or all existing social service agreements. This could change which organizations provide services and what services are available. We want to understand what the City should consider to help people navigate changes and continue getting the support they need.
7. How would you like to share input with the City about social services, and what would make those opportunities accessible and meaningful to you?
Part A. Which of the following ways would you be likely to participate in? Select all that apply.
Part B. What other approaches would make it easier or more meaningful for you to participate? How would you like the City to share what it heard and how your input was used?
8. Is there anything else about community needs, access to services, or social service priorities that you would like the City to consider?
About Your Location
These optional questions will help the City understand where survey respondents live and look for patterns in feedback from different areas.
9. What is your ZIP Code?
Please enter your 5-digit ZIP Code using numbers only.
10. In which Austin City Council district do you live or spend most of your time? Select one.
If you do not live within an Austin City Council district, please select "Outside Austin / not applicable."
If you are unsure of your District, you can look it up below.
Austin City Council District Map
Look up your council district here: https://geohub.austintexas.gov/pages/council-districts-and-jurisdictions
Thank you for sharing your perspective.
The City will consider responses alongside existing data, community needs assessments, Council priorities, and other stakeholder input.