Transit Development Plan

Thank you for taking the Jacksonville Transportation Authority (JTA) Transit Development Plan (TDP) Survey!

Your answers to this survey are important regardless of how often, or if, you currently use JTA services.

We are interested in better understanding how you do or could use transit service to travel around Duval and/or Clay Counties. We want to know more about which services you use, where you use them, and what motivates you to take transit. If you do not currently use transit, we are interested to know why. This information will help us understand the mobility needs of Duval and Clay County residents and visitors.

This survey should take 10 minutes or less to complete and should only be completed once per person.

Thank you for your participation!

Demographics

* 2. What is your employment status? (Select all that apply)

Employed full time

Employed part time

Not currently employed

Retired

Homemaker or caregiver

Student

Self employed

Other (Please specify)

Select a response

* 3. Which race/ethnicity best describes you? (Select all that apply)

American Indian & Alaskan Native

Asian

Black or African American

Hispanic/Latino

Native Hawaiian & Other Pacific Islander

White

Other (Please specify)

Prefer not to answer

Select a response

* 4. What is your household's approximate income for the current year? (Select one)

Less than $10,000

$10,000 to $14,999

$15,000 to $19,999

$20,000 to $24,999

$25,000 to $34,999

$35,000 to $49,999

$50,000 to $74,999

$75,000 to $100,000

More than $100,000

Select a response

5. Please enter ZIP code where you live.

* 6. Which of the following best describes your access to an automobile or vehicle? Do not include rental vehicles. (Select one)

I do not have access to a vehicle on a regular basis

I have occasional access to a vehicle that I share with someone else

I have daily access to my own vehicle

Other (Please specify)

Select a response

* 7. How often do you use JTA services? (Select one)

Never

Less than one day per month

Less than one day per week, but at least one day per month

1-2 days per week

3-5 days per week

6-7 days per week

Select a response

Rider Survey

Questions 8-16 are to be completed by regular or occasional riders (as indicated by respondents who did not answer ‘Never’ in Question 7).

* 9. How would you describe the purpose of your most common transit trip? (Select one)

Work

Shopping

Middle or high school (as a student)

College or vocational school (as a student)

Social services

Doctor or medical visit

Social or recreational visit

Other (Please specify)

Select a response

* 10. How often do you make this trip? (Select one)

Less than one day per month

Less than one day per week

1-2 days per week

3-5 days per week

6-7 days per week

Select a response

* 13. From start to finish, including any transfers, how long does this trip typically take on an average day? (Select one)

Under 30 minutes

30-60 minutes

More than an hour

Select a response

14. Based on your experience using fixed-route transit service in Duval/Clay Counties, how satisfied have you been with JTA services? (Each of these will have a 7-point scale from Very Satisfied to Very Dissatisfied)

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* 16. Which of the following describes the reasons that you use the bus? (Select up to 3 answers)

I do not own a car

Bus is the most convenient option

My car is temporarily out of service

I cannot drive for legal or health reasons

I prefer to spend time on activities other than driving

Taking the bus is cheaper than gas and car maintenance

I am doing my part for the environment

Other (Please specify)

Select a response

Non-Rider Survey

Question 17 is to be completed by non-riders (as indicated by respondents who answered ‘Never’ in Question 7).

System Improvements

Questions 18-22 are to be completed by all respondents.

The design of transit service often requires trade-offs. For the following service design categories, indicate which you would prefer. If you currently use bus service, what would you like to see in your bus service? If you don't use bus service, what improvements would help you to consider riding?

18. If you had to choose, would you prefer: (Select one)

Longer service hours (e.g., service until later at night or starting earlier in the morning)

More frequent bus service (e.g., service every 15 minutes during peak periods)

No preference/Not sure

Select a response

19. If you had to choose, would you prefer: (Select one)

Adding more weekend service, which could result in a reduction in weekday service

Focusing on improving weekday service schedules

No preference/Not sure

Select a response

20. If you had to choose, would you prefer: (Select one)

More bus stops along a route for shorter walking distances to/from destinations

Fewer bus stops along a route for faster bus travel times

No preference/Not sure

Select a response

21. If you had to choose, would you prefer: (Select one)

Buses running more frequently but on fewer streets

Buses running on more streets but with less frequent service on any given street

No preference/Not sure

Select a response

23. Do you have any additional feedback you would like to provide?

Other

22. If you had to choose, would you prefer: (Select one)

To improve service schedules and/or reliability in existing coverage areas

To expand service to new areas

No preference/Not sure

Select a response

Thank you for taking the time to complete our survey. Your feedback is invaluable in helping us improve our transportation services and better meet the needs of our community.

We have several other active transportation projects currently underway, and we would greatly appreciate your continued input. Your participation in these additional surveys will provide us with comprehensive insights to enhance our planning and development efforts.

Please click on the links below to participate in the other surveys:

Thank you once again for your valuable contributions. Together, we can create a more efficient, accessible, and sustainable transportation system for everyone.

If you would like to receive information on other JTA projects in the future, please share your contact information below. If you prefer to receive a text instead of email, please include your mobile phone number.

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Transit Development Plan

Transit Development Plan

* 1. What is your age group? (Select one answer)

* 2. What is your employment status? (Select all that apply)

* 3. Which race/ethnicity best describes you? (Select all that apply)

* 4. What is your household's approximate income for the current year? (Select one)

5. Please enter ZIP code where you live.

* 6. Which of the following best describes your access to an automobile or vehicle? Do not include rental vehicles. (Select one)

* 7. How often do you use JTA services? (Select one)

* 8. Which routes do you ride most often? (Select up to three)

* 9. How would you describe the purpose of your most common transit trip? (Select one)

* 10. How often do you make this trip? (Select one)

* 11. When do you most commonly take this trip? (Select one)

* 12. When do you typically come back from your most common transit trip? (Select one)

* 13. From start to finish, including any transfers, how long does this trip typically take on an average day? (Select one)

14. Based on your experience using fixed-route transit service in Duval/Clay Counties, how satisfied have you been with JTA services? (Each of these will have a 7-point scale from Very Satisfied to Very Dissatisfied)

* 15. If a bus had not been available for your most recent transit trip, how would you have made the trip? (Select one)

* 16. Which of the following describes the reasons that you use the bus? (Select up to 3 answers)

* 17. You answered that you do not currently ride transit. What is the primary reasons? (Select up to 3 answers)

18. If you had to choose, would you prefer: (Select one)

19. If you had to choose, would you prefer: (Select one)

20. If you had to choose, would you prefer: (Select one)

21. If you had to choose, would you prefer: (Select one)

23. Do you have any additional feedback you would like to provide?

22. If you had to choose, would you prefer: (Select one)

If you would like to receive information on other JTA projects in the future, please share your contact information below. If you prefer to receive a text instead of email, please include your mobile phone number.

Transit Development Plan

Transit Development Plan

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* 1. What is your age group? (Select one answer)

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* 2. What is your employment status? (Select all that apply)

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* 3. Which race/ethnicity best describes you? (Select all that apply)

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* 4. What is your household's approximate income for the current year? (Select one)

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5. Please enter ZIP code where you live.

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* 6. Which of the following best describes your access to an automobile or vehicle? Do not include rental vehicles. (Select one)

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* 7. How often do you use JTA services? (Select one)

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* 8. Which routes do you ride most often? (Select up to three)

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* 9. How would you describe the purpose of your most common transit trip? (Select one)

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* 10. How often do you make this trip? (Select one)

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* 11. When do you most commonly take this trip? (Select one)

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* 12. When do you typically come back from your most common transit trip? (Select one)

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* 13. From start to finish, including any transfers, how long does this trip typically take on an average day? (Select one)

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14. Based on your experience using fixed-route transit service in Duval/Clay Counties, how satisfied have you been with JTA services? (Each of these will have a 7-point scale from Very Satisfied to Very Dissatisfied)

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* 15. If a bus had not been available for your most recent transit trip, how would you have made the trip? (Select one)

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* 16. Which of the following describes the reasons that you use the bus? (Select up to 3 answers)

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* 17. You answered that you do not currently ride transit. What is the primary reasons? (Select up to 3 answers)

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18. If you had to choose, would you prefer: (Select one)

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19. If you had to choose, would you prefer: (Select one)

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20. If you had to choose, would you prefer: (Select one)

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21. If you had to choose, would you prefer: (Select one)

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23. Do you have any additional feedback you would like to provide?

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22. If you had to choose, would you prefer: (Select one)

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If you would like to receive information on other JTA projects in the future, please share your contact information below. If you prefer to receive a text instead of email, please include your mobile phone number.