How GoTriangle Uses Public Engagement to Drive Transit Success
GoTriangle’s use of surveys, multilingual outreach, and operator insights demonstrates how strategic engagement can improve service and ridership while meeting diverse community needs.
Transit Agencies
Meet your riders where they are—online, offline, and everywhere in between—with a single platform for engagement that informs every step forward.
Community Engagement Software For Transit Agencies
Transit riders expect real-time updates and a voice in decisions, but limited staff, siloed tools, and rising transparency demands make effective outreach difficult during route changes, fare adjustments, or long-range planning. PublicInput simplifies and scales engagement by uniting digital outreach, in-person feedback, meetings, and analytics in one transit-focused platform. Teams can launch projects quickly using pre-built templates, automate workflows, and eliminate the need for spreadsheets or manual reporting. With tools like GIS mapping, language filters, and CRM integration, you can target riders by route, ZIP code, or language, whether they’re online, in transit, or reached through community partners. PublicInput also supports compliance with Title VI, NEPA, and Justice40 by tracking who you’re engaging and identifying equity gaps. AI-powered analysis and custom dashboards turn feedback into clear insights, helping you move faster, build trust, and make data-informed decisions.
Trusted By Transit Agencies Nationwide
PublicInput For Transit Agencies
Branded Engagement Hubs
A centralized location for all your transit projects, updates, and engagement opportunities—tailored to your agency’s branding.
Integrated Meeting Tools
Host in-person, hybrid, or virtual meetings with built-in tools forcapturing feedback, facilitating Q&A, and providing live interpretation and translation.
Multi-Channel Outreach
Connect and re-engage with riders via text, email, and social media—all managed in one platform for coordinated campaigns.
Equity Mapping & GIS Integration
from, and where to focus future outreach—with built-in demographic overlays and custom map layers.
Resident CRM
Build a live, searchable database of residents, advocates, and stakeholders with full engagement histories—enabling targeted follow-ups and re-engagement campaigns.
Real-Time Reports & Compliance Tools
Instantly generate participation reports aligned with Title VI, NEPA, and FTA guidelines—saving your team hours of manual tracking.
GPT-Powered Comment Analysis
Quickly summarize, tag, and analyze qualitative feedback—identifying common concerns and sentiment trends in minutes, not days.
Transit-Ready Campaign Templates
Launch surveys, engagement microsites, and outreach campaigns using templates—so your team can go live in minutes, not weeks.
Customer Success Stories
Facing New Federal Priorities: What Transit Agencies Can Control The funding playbook for transit agencies has been rewritten – marking a return to financial uncertainty for many agencies, large and...
Public engagement practitioners face a key challenge: overcoming disengagement. A recent PublicInput survey on resident perceptions found that while 69% of residents say they respond when invited by...
Transit agencies are again facing tough challenges – managing tightening budgets and staff shortages alongside balancing safe, reliable service and broader coverage. Public input via online...