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Existing and Potential Service Providers Survey

Existing and Potential Service Providers Survey

Purpose: The City is reviewing its social service investments and related funding and contracting processes. Your feedback will help identify ways to improve access to City funding, strengthen accountability and how results are measured, and support effective service delivery. Responses will help inform the Social Service Reset’s analysis and recommendations but will not determine individual funding or contract decisions. 

Who should complete this survey: Organizations that currently receive, have received, have applied for, or may be interested in applying for City of Austin social service funding. You do not need to have a current City agreement to participate. 

 

1. Which best describes your organization's experience with City of Austin social service funding?

Select all that apply.

Select a response

2. Based on your experience, what works well about the City's social service procurement and contract management processes?

Please share any positive experiences or observations about the City's current processes. If you have not applied for City funding and do not have relevant experience or observations, you may skip this question.

3. What changes to the City's social service procurement and contract management processes would most improve your organization's ability to apply for funding or deliver services?

Please identify a specific process, requirement, or practice and describe what change would help.

4. What challenges do organizations face when applying for or managing City-funded social service agreements?

Please describe any challenges you have experienced or observed and what changes could help organizations participate and deliver services effectively.

5. Where could improvements to the City's communication, guidance, or support make the greatest difference for your organization?

Part A. Which areas, if any, would benefit most from improvement? Select up to three.

Select a response

Part B. What specific improvements would be most valuable in the areas you selected?

Please describe what could work better and how the changes would help your organization apply for funding, manage agreements, or deliver services.

6. How would you prefer the City to structure future social service funding opportunities?

The City is considering two approaches. One would be to offer separate funding opportunities for each social service issue area, with a set amount of funding available for each area. The other would be to offer one broad funding opportunity covering multiple issue areas, giving the City more flexibility to decide how funding is distributed across them.

With either approach, the City would need to consider how funding decisions could affect existing services and the people who rely on them.

Please select one and explain your preference. What benefits, concerns, or other factors should the City consider when choosing an approach?:

Select a response

7. How can the City meaningfully measure the results of City-funded social services while keeping reporting requirements manageable for providers?

Please share specific examples of:

• Outcomes or results that are important to measure

• Data that is useful and practical for providers to collect

• Information the City could reuse or collect once rather than request multiple times

• Ways to make reporting requirements more efficient and useful while maintaining accountability

You may respond to whichever parts are most relevant to your experience.

8. What types of engagement with the City would be most useful to your organization during the Social Service Reset and on an ongoing basis?

Part. A. Which of the following opportunities would be useful to your organization? Select all that apply.

Select a response

Part B. What other suggestions do you have for making City engagement accessible, useful, and meaningful to your organization? How would you like the City to share what it heard and how your feedback was used?

9. Is there anything else about the City's social service contracting processes, requirements, or support for providers that you would like us to know?

10. In which Austin City Council district or districts does your organization provide services?

Please select all districts where your organization provides services, based on your best estimate. If you serve clients throughout Austin, select all 10 districts.

You can look up Austin's council districts below.

Click to view results

Austin City Council District Map 

Look up the council districts here: https://geohub.austintexas.gov/pages/council-districts-and-jurisdictions

Thank you for sharing your experience.

The City will consider responses alongside staff findings, existing provider feedback, performance information, community needs assessments, Council priorities, and other relevant evidence.