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Blogs
Explore articles on Civic Engagement, digital tools, and insights from the field.
IT’s Role in Ensuring Accessible Meeting Workflows In April 2024, the U.S. Department of Justice finalized ADA Title II digital accessibility rules. The message to state and local governments was...
At the end of every public comment period, there’s a question agencies should be able to answer: did we actually hear from the people this decision affects? For many agencies, that question is...
Public meetings are one of the key opportunities for governments to demonstrate that community voices matter. When they’re run well, they build trust. When the tools make it hard to...
Many agencies are doing meaningful engagement work. The challenge is that the tools available often make that work harder than it needs to be, and the gap between effort and outcome is usually a...
Picture this: it’s 6:58 PM, two minutes before your public meeting goes live. You have a clipboard of in-person speaker sign-in sheets, a Zoom window with a dozen raised virtual hands, and a...
End the Post-Meeting Documentation Scramble The meeting ends. The room empties. The Zoom window closes. And for clerks, administrators, and public engagement staff, the real work begins — hours of...
When Engagement is a System, Insight Becomes Action Many agencies manage outreach, engagement, and reporting as separate tasks. When these pieces don’t connect, valuable resident input can get lost or...
Tracking community engagement in local government is more complex than ever. Residents reach out via email, phone, social media, public meetings, and more. Without a centralized system, it’s easy for...
The Hidden Compliance Risk in How DOTs Collect Public Comments