Introducing Pulse: Centralizing Resident Feedback as Fast as It Comes In
Public agencies and organizations are gathering more public input than ever. Residents are weighing in through more channels, at a faster pace, than most government teams were built to track. Public meetings, projects, surveys, emails, and other engagement channels are generating a steady stream of feedback that can be difficult to follow and organize.
This spread creates an incredible amount of information, but for city managers, county managers, department leads, and elected officials, getting a clear picture of what residents are saying can be a challenge. Most importantly, teams need to make sense of it all and understand where to focus their attention.
For leaders who aren’t in every meeting or looking at the platform every day, it can be difficult to know what matters most, what issues are gaining momentum, and what residents are asking for. Pulse helps bring that information together, so leaders can quickly see what’s happening across their community. It gives teams a faster, easier way to find and understand the information they need, without having to sort through it all themselves.
A Complete View of What Residents are Saying
Pulse is PublicInput’s executive dashboard that brings input from meetings, projects, and other engagement channels into one central location. Rather than requiring leaders and staff to dig through thousands of individual comments, survey responses, meeting transcripts, and project updates, Pulse uses AI to surface themes, trends, and sentiment so important information doesn’t stay buried.
For the staff compiling that information today, that means less time scrambling to pull together a report and less manual work spent searching across different systems. Instead of spending hours pulling information together for leadership updates, teams can quickly access a clear, organized view of resident feedback.
The AI Comment Summary reads through thousands of individual comments and creates a written summary. The result is a high-level picture of what’s happening across the community, so leaders can spend less time searching for information and more time acting on it. Its AI analyzes resident feedback and connects insights back to the individual comments and sources they came from, making findings easy to verify. Citations are easily traceable, giving leaders a source they can reference.
From Public Input to Public Intelligence
Public engagement data is only valuable if it can inform decisions. Pulse uses AI to help analyze resident input, turning it into intelligence leaders can act on.
With Pulse, teams can:
- Track top topics and sentiment across projects, meetings, and emails over 30- or 90-day windows
- Generate an AI narrative summary on resident feedback with support and opposition breakdowns, key resident asks, with citations that are traceable
- Ask questions and explore insights using AI-suggested questions to quickly pinpoint the information and responses leaders need
- Locate project locations and participation by council district in a map display that pulls Geographic Information System (GIS) data
- Breakdown engagement by department level to see which teams are driving participation across the organization
Together, these capabilities help turn a large volume of public input into a picture leaders can quickly understand.
Secure, Flexible AI for Government
Pulse is built on Microsoft Azure and keeps customer data in the United States. It also gives administrators flexibility around AI. Organizations can enable or disable agentic AI features based on their own IT policies and requirements.
To learn more about Pulse, PublicInput’s executive dashboard, visit our website.
