When a clerk tries to explain what they actually do to someone outside the office, they know how it goes. You start with meetings and agendas. Then you mention elections. Then bonds, contracts...
Whether an agency runs three engagements a year or thirty, leadership eventually asks the same question: did this engagement represent the community it was intended to serve? It’s a fair...
We've been talking to agencies across the country about what gets in the way of meaningful progress, and over the past several years the answer has been mostly universal – organizations are relying on...
Most agenda workflows weren't designed with accessibility in mind. Whether your office uses a formal agenda management platform or assembles documents manually, the risks are largely the same...
Ask a city or county clerk what their job actually involves, and the answer goes well beyond running meetings. The meeting burden, one way or another, lands on the clerk's desk...
Most agencies running surveys notice the same pattern: a familiar set of residents responding, while other communities never enter the data. The planner has watched the response data come back from...
For ADA Coordinators, accessibility is not a single deliverable. It is an ongoing responsibility that cuts across departments, tools, and communication channels. While public meetings are often the...
Hybrid meetings mean two simultaneous participation channels — in-person and remote — managed live, in public, with no margin for error. When something falls through the cracks, it lands in your inbox...
Most public meetings reach a narrow slice of the community, and the agencies running them already know it. They’ve watched the same handful of residents speak at comment after comment. They’ve held...