Most agencies running surveys notice the same pattern: a familiar set of residents responding, while other communities never enter the data. The planner has watched the response data come back from...
For ADA Coordinators, accessibility is not a single deliverable. It is an ongoing responsibility that cuts across departments, tools, and communication channels. While public meetings are often the...
Hybrid meetings mean two simultaneous participation channels — in-person and remote — managed live, in public, with no margin for error. When something falls through the cracks, it lands in your inbox...
Most public meetings reach a narrow slice of the community, and the agencies running them already know it. They’ve watched the same handful of residents speak at comment after comment. They’ve held...
Most conversations about meeting efficiency focus on what happens in the room. The agenda, the speakers, the vote. But for city and county clerks, the meeting itself is often the most straightforward...
Most software decisions are about efficiency. A clerk's decision about meetings software is about something more consequential: legal compliance...
This guide helps public engagement practitioners evaluate whether their current process reaches the communities most affected by government decisions — covering the EJ self-assessment framework...
This guide covers four strategies that consistently produce better results: meeting people where they are, keeping surveys simple, leaving room for unexpected insights, and capturing contact...
Most agencies aren’t struggling to do engagement, they’re struggling to manage it across too many disconnected tools. They’re holding meetings, launching surveys, sending outreach, and...