Most agencies doing public engagement work are building relationships with their communities. The challenge is that those relationships don’t always get recorded in a way that persists. A...
This article traces the drivers reshaping public engagement practice, the structural costs of a disjointed tool stack, and what agencies are gaining by moving to a unified approach...
This guide covers LEP plan requirements, practical resources for language accessibility planning, and technology options that build multilingual support into public meetings and outreach by default...
Collecting engagement data is not new for government agencies. From surveys and public meetings to comment forms, SMS, and interactive maps, input comes in from multiple channels across multiple...
IT’s Role in Ensuring Accessible Meeting Workflows In April 2024, the U.S. Department of Justice finalized ADA Title II digital accessibility rules. The message to state and local governments was...
At the end of every public comment period, there’s a question agencies should be able to answer: did we actually hear from the people this decision affects? For many agencies, that question is...
Public meetings are one of the key opportunities for governments to demonstrate that community voices matter. When they’re run well, they build trust. When the tools make it hard to...
Many agencies are doing meaningful engagement work. The challenge is that the tools available often make that work harder than it needs to be, and the gap between effort and outcome is usually a...
The Hidden Compliance Risk in How DOTs Collect Public Comments