NCDOT’s innovative use of highlighted at TRB conference

Public Involvement is a key component of transportation projects, and is often essential to meet federal regulations for comment gathering and public participation.

Last week we had the privilege of presenting on our partnership with the North Carolina Department of Transportation (NCDOT) at the annual Transportation Research Board (TRB) meeting in Washington, DC.

Brad Johnson, Director of Engagement at, at TRB’s Poster Session

One of TRB’s key objectives is to highlight best practice case studies and research being conducted throughout the United States and internationally.

Adding to that body of knowledge, we collaborated with NCDOT and Atkins Engineering to present the “Walnut to Wade” I-440 expansion project in Raleigh, NC at the public engagement poster session on Tuesday January 9th. Here’s some background on what we shared.

About the Walnut to Wade Project

In the summer of 2017, NCDOT asked to assist with the deployment of an online survey for the project, a contentious six-mile interstate corridor updating and expansion project. It is the final stretch of Raleigh’s original 1950’s-era beltline to be renovated.

This section of I-440 is especially challenging because it weaves between established neighborhoods and several major institutions. In particular, a series of interchanges squeezes between Meredith College and the North Carolina State University Faculty Club. Both institutions have numerous stakeholders – from alumni, parents, students, and faculty.

As part of its statewide rollout of the platform, NCDOT used the online and offline community engagement platform to survey interested citizens and collect and aggregate feedback.

Why was the project notable?

Over the course of three weeks the system generated considerable participation:

    • Nearly 3,000 participants shared their preferences for the corridor
    • Including 2,500 comments beyond the 400 generated through traditional means
    • Conversation generated interest leading to four newspaper articles
    • Increased participation in subsequent public meetings’s unified approach allowed the project team to quickly see all of the online and offline comments and emails in one dashboard, where they could make sense of the information and follow up with stakeholders.

Streamlined analysis of 3,000 comments

Using’s analysis suite, the department was able to identify several key areas of public interest and adjust their public involvement strategy in response.

A few of the responsive changes made by NCDOT include:

    • The project’s footprint and impact to Meredith College was reduced
    • Additional follow-up public outreach was conducted into the Meredith College community
    • Timing and detours for bridge closures were aligned to neighborhood feedback

The project is now moving into the next phase of design and construction.

A win for agencies and stakeholders alike

Ultimately, it’s not only transportation agencies that benefit from streamlined community engagement software. The public can finally have the peace of mind that they’re heard on a level playing field, regardless of if they can make the meeting.

Referencing the integrated online-offline approach by NCDOT, one participant summarized their experience with the platform:

“This online forum is the first truly public vote where everyone has equal access.”

We couldn’t agree more and look forward to continuing to support the needs of the public and agencies like NCDOT!

Learn more about community engagement software

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