Isn’t it time public engagement tapped the power of local media?

The challenge of ‘if you build it they will come’
Since the dawn of digital engagement tools, public engagement has suffered from an echo chamber effect where a small handful of people dominate both the online and offline public involvement process. This makes outreach a key piece of any public involvement effort.

Using Geography to Target

Increasing participation by meeting people where they are
At we were founded with the intent of reaching people where they already congregate. To that end, we integrate with:

    • Social media to target specific demographics and geographies
    • Live meeting tools to capture responses from in-person events
    • Paper surveys for ‘old-school’ surveys by mail
    • Text messaging for residents on the go, or those without smartphones

But, we kept seeing one frontier that public engagement practitioners have yet to tackle – online news.

Why not meet residents when they’re reading local news? 
Local media has been consistently rated as the most trusted of all media. Yet it’s been difficult for local governments to leverage that trust. Newsrooms can include some links to local government sites, but adding interactive surveys and maps has been a non-starter for technical and logistical reasons.

A new boundary-spanning model
Enter’s news advertising module. Through partnerships with local media outlets, agencies on can now dynamically add their surveys into related news content.

Our embedded script analyzes each article and tags key topics (like transportation, construction, traffic, and more). Staff can then target where residents should encounter the embedded survey and specify which geographic areas are included:

Media partners are not only compensated for the exposure they provide for key projects but also benefit from increased article engagement and social sharing.

GoTriangle’s Challenge
GoTriangle, the regional transit agency of the Raleigh-Durham area, was conducting follow-up outreach for the Wake Transit plan and needed to reach a broader Wake County audience.

Since our news partner,, was already covering the transit plan update GoTriangle saw an opportunity to leverage this new integration to embed their survey in articles.

An innovative solution
Using the news embed tools, GoTriangle’s survey was presented in-article alongside information about the plan. Readers were able to participate and respond on the page and then were directed to the full survey.

See how it worked in this short video –

In GoTriangle’s case and in other early tests, the results have consistently shown that not only does this approach increase participation, but also diversifies the participants in each process. A combination of broad and deep involvement ensures defendable outcomes in projects and initiatives.

Understand Who You’re Reaching

Big possibilities
Imagine the next time you’re checking out rush hour traffic on the local news station, you encounter a survey about transit. While reading about a proposed development, you encounter an interactive explainer of community development ordinances.

This is the start of something fundamentally new in the civic tech space. We invite you to be part of that.

Next steps
We’re on boarding strategic media partners in markets where we serve numerous public agencies. If you’re in one of those markets, integrations can begin immediately.

Unsure if your media partner is on boarded? Drop us a note at
In cases where we don’t have an existing news relationship, we can activate your media toolkit to include embed snippets to include with press releases to allow for manual embedding in stories.

Interested in learning more about how can leverage local media for your initiatives?

Get a demo of media integrations today

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