Canadian Data Protection and Privacy Policy
Introduction
This Privacy Policy applies to all the products, services, websites, and apps offered by Cityzen Solutions Inc. and their affiliates (collectively “PublicInput”), except where otherwise noted.
This section supersedes any conflicting provisions in our baseline Privacy Policy, and applies to individuals located in Canada. These terms outline our commitment to compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and the proposed Consumer Privacy Protection Act (CPPA).
Accountability and Control
We are responsible for the personal information under our control and have appointed a Privacy Officer to oversee our compliance with Canadian privacy laws. If you have any questions or concerns about our handling of your personal information, please contact:
Privacy Officer
Email: PrivacyOfficer@PublicInput.com
Phone: 919-295-9051
Collection, Use, and Disclosure of Personal Information
We collect personal information only for purposes identified in this Privacy Policy and limit our collection to what is necessary to fulfill these purposes. “Personal information” means information about an identifiable individual, including but not limited to:
- Name, email address, phone number
- IP address and device information
- Survey responses and feedback
We use your personal information to provide and improve our services, communicate with you, and comply with legal obligations.
Your Rights Under PIPEDA and CPPA
- Access: You can request details about the personal information we hold about you.
- Correction: You may request corrections to any inaccuracies in your personal information.
- Deletion: You have the right to request the deletion of your personal information that we hold, subject to legal and contractual obligations.
To exercise these rights, please contact our Privacy Officer. We will respond within a reasonable timeframe and may require verification of your identity before releasing or correcting information.
Data Storage in Canada
Your personal information is stored and processed within Canada. We take reasonable measures to ensure that your data remains within Canadian borders and is subject to Canadian privacy laws.
International Data Transfers
We do not typically transfer your personal information outside of Canada. In the rare event that it becomes necessary to transfer your personal information to another country to provide you with our services or for other purposes outlined in this Privacy Policy, we will ensure that appropriate safeguards are in place to protect your data. We are committed to maintaining the confidentiality and security of your personal information regardless of where it is processed.
Security Measures
We employ physical, electronic, and procedural safeguards to protect your personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. These measures are appropriate to the sensitivity of the information.
Data Breach Notification
In the unlikely event of a data breach involving your personal information, we will notify you and the appropriate authorities in accordance with PIPEDA requirements.
Data Retention and Disposal
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. When your personal information is no longer needed, we securely destroy or anonymize it.
De-identified Personal Information
We may de-identify your personal information so that it cannot be associated with you. De-identified information is used for internal research and analysis to improve our services. Even when de-identified, this information is treated as personal information under CPPA.
Transparency and Communication
We are committed to transparency regarding our privacy practices. Our privacy policies and practices are readily available upon request and are written in clear, plain language.
Automated Decision-Making
We do not use automated decision-making processes that could significantly affect you without human intervention. Should this change, we will update this Privacy Policy accordingly.
Consent Mechanisms
We obtain your consent before collecting, using, or disclosing your personal information. Consent may be express or implied, depending on the sensitivity of the information and your reasonable expectations. We obtain express consent when:
- The information is sensitive
- The collection, use, or disclosure is outside the reasonable expectations of the individual
- The collection, use, or disclosure creates a meaningful risk of significant harm
For non-sensitive information and purposes that a reasonable person would consider appropriate, we may rely on implied consent.
Withdrawal of Consent
You have the right to withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. To withdraw consent, please contact us using the information provided in the “Privacy Officer” section above.
Compliance with Future Legislation
We are committed to complying with any future changes to Canadian privacy laws, including the proposed Consumer Privacy Protection Act (CPPA). We will continuously review and update our Privacy Policy to reflect any new obligations.
Challenging Compliance
If you have concerns about our compliance with Canadian privacy laws, you have the right to contact our Privacy Officer to discuss and resolve your concerns. You may also contact the Office of the Privacy Commissioner of Canada if your concerns are not addressed to your satisfaction.
Contact Information
For any questions, concerns, or requests regarding your personal information, please contact our Privacy Officer:
Cityzen Solutions Inc.
2409-107 Crabtree Boulevard
Suite 303
Raleigh, NC 27604-2232
Phone: 919-295-9051
Email: PrivacyOfficer@PublicInput.com
Website: PublicInput.com