Engage using standard survey question formats that you’re used to with consumer survey tools. From the single and multi-select, to Likert, slider, and text input formats, you’ve got the basics covered.

Worry-Free Community Engagement with PublicInput. Are you ready?

Choosing the right community engagement software can feel like a big decision—and it is. Your agency’s reputation and the success of your initiatives are at stake. That’s why at PublicInput, we’ve built a platform designed to ease your concerns and give you the tools to make confident, defensible decisions. We’re here to help you create a future where your community is more inclusive, transparent, and engaged—because your work shapes the places people call home, and that’s a responsibility we take seriously.

To make your decision easier, we’ve curated a list of considerations to show how PublicInput addresses risk from every angle, helps save time, and streamlines community engagement. Whether you’re thinking about onboarding, security, or the support you’ll receive, we’ve got you covered. PublicInput stands out among community engagement software alternatives by offering tools that support inclusive, transparent, and efficient engagement processes.


1. TRUSTED BY YOUR PEERS

A community engagement platform is only as good as the results it delivers. Here’s how you can feel confident that PublicInput works for your community engagement goals:

    • Case Studies: Read stories from cities, counties, transit agencies and state departments using PublicInput to reach and engage their communities. Whether it’s enhancing participation in a long-range transportation plan or managing public feedback during a contentious project, our customers consistently achieve their community engagement goals.
    • Testimonials Videos: Looking for community engagement software alternatives? Hear directly from agency leaders, like Principal Transportation Planners and Communications Directors, about how PublicInput has helped them engage their communities while staying within budget and timelines.
    • Quantifiable Outcomes: Looking for proof points like increases in participation rates, reduced response bias, and better representation across diverse demographics?  PublicInput’s tools and features, like Equity Mapping, help you track success in real time. Our platform has helped agencies save time by streamlining community engagement processes and eliminating the need for multiple disconnected tools.


2. BUILT FOR SECURE AND COMPLIANT COMMUNITY ENGAGEMENT

Risk management starts with ensuring your platform meets the highest standards for security and compliance. Here’s what to look for in a community engagement platform:

    • Data Security: PublicInput protects sensitive public data with state-of-the-art encryption and secure data storage. Our platform meets strict security requirements so your agency’s information stays safe.
    • Regulatory Compliance: Whether it’s ADA, Title VI, or other legal requirements, PublicInput’s built-in tools ensure that every step of your community engagement process meets the necessary guidelines. From live-closed captioning during public meetings to accessible surveys, compliance is seamless. 
    • Audit Trails: Transparent decision-making is critical for building trust. PublicInput’s audit friendly features allow you to document every interaction, making accountability simple and defensible.


3. SEAMLESS ONBOARDING AND COMPREHENSIVE SUPPORT

Starting with a new platform doesn’t have to be daunting. PublicInput ensures your team gets up and running quickly:

    • Onboarding Plans: Our onboarding process includes step-by-step guidance, personalized training, and resources tailored to your agency’s needs. You’ll hit the ground running with your community engagement initiatives.
    • Dedicated Support: From day one, you’ll have access to our team of engagement experts. Need help with a specific feature? We’re just a call, email, or chat away.
    • First 30 Days Path: Visualize success with a clear roadmap for your first 30 days. From setting up your first project to analyzing community feedback, you’ll know exactly what to expect.

4. METRICS-DRIVEN INSIGHTS FOR SUCCESS

How do you know your community engagement efforts are working? PublicInput provides the tools you need to measure impact and improve outcomes:

    • Engagement: Track the reach, quality, and sentiment of your feedback to gauge how well you’re connecting with your community.
    • Demographic Insights: Compare feedback across demographic groups to ensure inclusivity and equitable participation.
    • Real-Time Analytics: Get actionable insights during your campaigns so you can adjust strategies on the fly.
According to our most recent State of Community Engagement Report, a third of Spanish speaking respondents said they are hesitant to request translations, and 28% were uncomfortable requesting interpreters.

5. OUR COMPETITIVE EDGE

We know there are other platforms out there, but here’s why agencies consistently choose PublicInput:

    • All-in-One Platform: No need to juggle multiple tools. PublicInput combines tactical outreach (like emails, project pages, and SMS text) with targeted engagement (surveys, live streaming, and in-person events) together with real-time analytics into one seamless solution.
    • Collaboration Made Easy: Designed for cross-departmental use, PublicInput fosters teamwork and data sharing, making your processes and organization more efficient.
    • Future-Proof and Scalable: Whether you’re a small municipality or a state department, PublicInput grows with you. Our platform is designed to adapt to your unique goals and challenges.
diagram listing all of the features included in PublicInput's platform
According to the State of Engagement Report residents report that their top three preferred methods of engagement with government (in order of preference are) are email, postal mail, and text messaging. 

6. ADOPTION AND IMPLEMENTATION

If you’re hesitant about trying something new, we get it. Here’s how PublicInput addresses the most common concerns:

    • Learning Curve: Our intuitive interface and training resources make it easy for any team member to get started, even without a technical background.
    • ROI Concerns: PublicInput helps you save time by automating tasks, consolidating multiple tools into one platform, and streamlining your engagement process. Schedule a custom demonstration and we’ll show you how PublicInput improves engagement outcomes—making it a worthwhile investment.
    • What If It Doesn’t Work? Our platform is backed by robust support and measurable success metrics, so you’ll know it’s working every step of the way. With continuous feedback loops and real-time data, PublicInput ensures you can track your success and make adjustments as needed to drive more meaningful outcomes.

Your Next Step: Let’s Talk

Choosing the right community engagement platform is a big decision, but it doesn’t have to be a risky one. PublicInput is here to give you the confidence, tools, and support you need to make a meaningful impact in your community.

Ready to see for yourself? Schedule a demo today to learn how we can help streamline your engagement efforts or download our companion Buyers Guide to get started.

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