When editing a question, you’ll find a new option labeled “Show/Hide Logic” or a “Logic and Branching” button. This functionality lets you specify whether a subsequent question should be displayed based on whether a participant selected or did NOT select a particular answer from the preceding question.We’ve heard your requests for more adaptable survey tools for Community Engagement. PublicInput is enhancing its survey capabilities with the introduction of Skip Logic. This new feature allows you to build dynamic, relevant surveys that adjust based on how participants answer questions. The goal is to improve the survey experience for residents and provide your team with clearer, more useful data for decision-making. 

By directing participants down personalized paths, Skip Logic helps ensure questions are relevant to each individual, leading to a more intelligent and efficient engagement process.

With Skip Logic, you can tailor the survey journey for each participant, ensuring they only see questions that are relevant to their previous responses.

Here’s what you can expect with Skip Logic:

• • • Surveys that adapt to participant responses
    • More focused data collection, leading to more actionable results
    • More Intuitive and efficient survey experience for community members
    • The power to ask more relevant questions and gain deeper insights

How does it work?

The primary functionality introduced allows you to route participants to a specific question based on how they answered the previous one.

Specifically for “Select One”, multi-choice, and rank order questions, you can configure unique follow-up questions that appear depending on the resident’s choice.

When editing a question, you’ll find a new option labeled “Show/Hide Logic” or a “Logic and Branching” button. This functionality lets you specify whether a subsequent question should be displayed based on whether a participant selected or did NOT select a particular answer from the preceding question.

As an example, consider asking participants about their race or ethnicity. If a participant selects “Hispanic / Latino / Spanish,” you can use Skip Logic to then reveal a specific follow-up question seeking more detailed sub-categorization related to that response.

Conversely, for participants who select other options, that specific follow-up question can remain hidden. Before a participant clicks on an ethnicity option, the follow-up question isn’t visible; after they click on a specific one, the configured follow-up question appears.

Availability and Support

We are pleased to confirm that this new Skip Logic feature will be available for all customers across all plan levels. Your Customer Success Manager (CSM) will be contacting you proactively next week (May 19-23) to inform you about access to this feature.

Skip Logic is available for both SMS and online surveys. When using custom demographic modules, logic can be applied to questions within the demographic module, automatically showing and hiding relevant questions.

Discover the power of Skip Logic today. Focus your engagement by asking the questions that truly matter to each participant. Gain the specific insights you need to inform your important decisions.

We look forward to seeing how you use Skip Logic to enhance your community engagement.

— The PublicInput Team