Austin leverages text messaging to help select City Manager

The City of Austin completed its City Manager hiring process earlier this month, and utilized’s text messaging tools to facilitate public feedback on candidates.

In a series of community forums, Austin provided residents the opportunity to hear from finalists and share their questions, concerns, and feedback via a brief text message survey.

Austin Statesmen article encouraging the public to take the SMS survey (available in both English and Spanish)

In addition to leveraging the SMS feedback at public events, the city used the platform for focus group listening sessions with staff and key stakeholders.

The end result was increased participation across multiple channels, and the ability to analyze all the comments from a central dashboard.

Get more information about text messaging for your work

Demo Request

  • This field is for validation purposes and should be left unchanged.

Recommended Posts

Public | Engagement Hub

Public | Contact

seminar icon

Public | Meetings

Engage using standard survey question formats that you’re used to with consumer survey tools. From the single and multi-select, to Likert, slider, and text input formats, you’ve got the basics covered.

Share This